Branch Service Manager jobs in Green Bay, WI

About us

Shipbuilders Credit Union is a member-owned financial institution with a rich history of providing reliable financial services to Manitowoc County. Our team is made up of hardworking individuals who are dedicated to Building Better Futures. We are a community, and we understand the importance of building relationships with our members and strive to create an environment that is welcoming, supportive, and trustworthy.

· Provide leadership to staff to maximize their performance, help advance their growth and development, and achieve the credit union’s goals. Ensures performance issues are addressed and documented in a timely manner.

· Oversee day to day branch operations, ensuring all administrative and operational tasks are managed.

· Perform member service tasks such as opening new accounts and taking consumer loan applications, preparing the applications for a loan officer review, and closing loans.

· Responsible for the branch vault and are expected to cross-sell products.

· Hold employees accountable to all operational and organizational policies and procedures.

· Build strong relationships with new and existing members that lead to referrals and sales while creating a consistent level of service. Identify member needs and refer them to teammates to achieve the member’s goals.

· Drive key performance indicators (KPI) attainment in cross sales, accuracy and member service.

· Manage and analyze the security and safety of the branch and alert staff of any changes to the policies and procedures.

· Handle member requests in a timely fashion.

· Ensure timely completion of all branch audits and all documentation has been completed.

· Assist leadership in executing the budget and strategic plan of the branch.

· Participate in various community activities to promote and represent the credit union philosophy.

· Perform other duties and responsibilities as assigned or deemed necessary in order to meet the credit union’s goals and objectives.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Ability to Relocate:

• Manitowoc, WI 54220: Relocate before starting work (Required)

Work Location: In person