Branch Service Manager jobs in Johnstown, PA

The  South Branch Sales Manager will be responsible for supporting all aspects of the hotel, food and beverage operations, activities, human resources, financial
performance, sales and revenue generation and delivering a return on investment. The Sales Manager will play a pivotal role in promoting premier destinations, ensuring a warm and welcoming atmosphere for our guests and being a very revenue centric sales manager for the entire South Branch portfolio. The ideal candidate possesses excellent communication skills, exceptional multitasking abilities, and a passion for delivering outstanding service. Builds relationships with key customers and is involved
in the sales process.

The following entities are what the Sales Manager will be promoting and selling for this position:

South Branch Inn Moorefield
South Branch Inn Romney
South Branch Smokehouse
South Branch Potomac Lanes
Sweet Rose Ice Cream
South Branch Cinema 6

Compensation: $50,000 Salary per year, subject to taxes and other deductions

Benefits: Full-Time Team Members receive benefits including access to health insurance, dental, vision, long term & short term disability, life insurance, 401(k), paid time off, paid holidays and other employee discount benefits through our HR-provider, LL Roberts.

Duties and Responsibilities:

• Schedules and plans catering/meeting functions for groups and creates blocks and negotiates for group rooms.
• Maintains all correspondence for the General Manager & Ownership through the performance of all administrative tasks such as Lead Inquiry, Sales, Group Blocks, Catering, Activities; Cinemas, Bowling Alley & Sweet Rose.
• Banquet Event Orders, Event Checks, and Contract filing.
• Create packages that can tailor each entity together to make appealing for the client.
• Perform sales calls and site visits in and around the surrounding areas. Travel to market feeder cities to solicit businesses and tourist areas to bring to entities in conjunction with the General Manager.
• Serves as the primary contact with clients needing meeting facilities. Works closely with clients to ensure that all needs are understood and can be met. To include menu selection, set up of room, timing and date details, final head count and any billing needs.
• Completes a Banquet Event Order for each meeting scheduled detailing client’s expectations and needs. The Banquet Event order should be reviewed by GM and sent to the client for final approval, prior to distribution.
• Ensuring proper distribution on Mondays of scheduled calendar events and ten-day distribution of group resumes BEO’s, and diagrams to all departments.
• Create packages for groups that are tailored to their needs and upsell.
• Act as sole contact when booking business for the organization & create good relationships with clients.
• Cultivates and maintains relationship with clients and attendees throughout the planning and execution of the event
• Ensuring all expectations and needs of the client are communicated to all departments. With continued follow up with departments to ensure that clients request is executed to contract and event order requirements that have been agreed upon.
• Secures room lists to block required nights’ lodging, if necessary. If room block is required proper payment and lists are required on or before contract deadline.
• Establish billing of all charges for clients 10 days prior to arrival. If a Direct Bill is requested, the form must be completed by the client and approved by GM and Accounting prior to passing the approval to the client.
• Secures necessary Audio-Visual equipment or special linen for meeting. PO must be completed in advance and all costs should be noted on the event order if passing onto the client or should be noted in file for Cost of Operation.
• Answers incoming telephone calls with accurate lead information or solicitation of a contract.
• All leads should be placed in the Lead log to ensure that follow up is timely.
• Prepare proposals, rate agreements and presentations to meet with the GM that are geared to maximize profit while satisfying guest
• Manage files on a timely basis to maintain business.
• Monitor each account through connectivity checklist to ensure we are capturing
• Adheres to all the catering policies and procedures. (I.e. verify banquet contracts, methods of payment, deposits, guarantees, etc.)
• Greets customer contact prior to the start of each function and maintains contact throughout the function to ensure that all arrangements are satisfactory.
• Other duties, projects and tasks as assigned.

Qualifications:

• Associate or Bachelor’s degree in Hotel & Restaurant Management, Business Administration, Finance or related major preferred or the equivalent work experience.
• Minimum of 2 years in a supervisory capacity within a hotel environment.
• Must have good interpersonal skills with the ability to communicate effectively both verbally and in writing. Must be able to clearly articulate ideas to a diverse audience to include Guests, Team Member Management & Vendors.
• Must be able to work a flexible schedule to meet hotel needs that include nights, weekends & holidays and be on-call as needed as the hotel operates 24 hours per day, non-stop year long.
• Must be computer literate and possess a solid command of all Microsoft Office applications & brand systems.
• Must have a valid driver’s license and dependable transportation.
• Energetic, self-motivated leader with a strong work ethic required.
• Maintain an open-door policy.
• Proficient in Microsoft Word, Excel, Google Applications and a hotel brand software system.

Competencies:

• Problem Solving -Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully;
• Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service -Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication -Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification;
• Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Dependability -Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Adaptability -Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Work Environment:

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to talk or hear
• Frequently required to utilize hand and finger dexterity
• Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to lift/push/carry items up to 50 pounds
• Frequent evening and weekend work required as job duties demand.

Additional Information:

Please note this job description is not a comprehensive listing of activities, duties or responsibilities required for this job. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company:

Up to Par Management LLC and Taylor Hospitality, LLC select only the most passionate and skilled hospitality professionals. Up to Par Management LLC and Taylor Hospitality, LLC are a premier management company creating lifetime memories for its members, guests, and associates through its profitable clubs, hotels, value-added services, and community relationships.  Up to Par Management, and it's subsidiary, Taylor Hospitality, is a leading club and hospitality management company specializing in golf, country club, hotel, and restaurant operations, full-service management, and consulting. We are a growth-oriented company pride ourselves in providing opportunities for our associates as well as our partner properties.