Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Overview
The State Bank of Richmond soon to be known as Flat Branch Bank is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!
Duties
- Answer incoming customer inquiries via phone, email, and chat
-Assist Bank Clients with opening new accounts and being a dynamic problem solver for whatever issue the Bank Client is experiencing
-The applicant needs to have the ability to learn the bank’s products and services in order to better serve the bank clients as a valuable informational resource
- Provide accurate and timely information to customers regarding products, services, and promotions
- Resolve customer complaints or issues with patience and professionalism
- Conduct outbound calls to follow up on customer inquiries or provide updates
- Analyze customer feedback to identify areas for improvement in our products or services
- Perform data entry tasks to update customer records and maintain accurate information
Qualifications
- Previous experience in a customer service/customer contact role preferred
- Previous work experience in Banking preferred
- On the job training is available for detail oriented and personable individuals with the ability to stay on task and support the team in a fast paced environment
- Excellent phone etiquette and strong verbal communication skills
- Ability to effectively communicate with customers
- Strong problem-solving skills and the ability to think quickly on your feet
- Proficient in data entry and computer skills
- Upselling experience is a bonus
At our Bank, we value our employees and offer competitive benefits packages including medical insurance, paid time off, and opportunities for career growth. Join our team today and make a difference in the lives of our customers while embarking on the next stage of your career!
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the department or organization.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
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