Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
UW Credit Union is hiring a Branch Manager for our Whitewater branch location! Our Branch Managers play an instrumental role in the development of our teams and the satisfaction of our members. They inspire their team to cultivate relationships with members, uncover their true needs, provide education on financial options, and make recommendations to help members achieve their financial dream.
As a Branch Manager, you have a natural ability to coach and influence others while leading teams that deliver an exceptional member experience. You thrive in a collaborative environment. You feel empowered by the autonomy to deliver all aspects of the branch functions to serve our members – from opening their first checking account, to applying for an auto loan or first mortgage, to discussing retirement savings, and beyond. Humanity counts most to us and we would rather miss a sales goal, than make a recommendation that is not in the member’s best interest.
Everything we do is driven by our core values, If this sounds like a team and culture you want to join, we want to talk to you!
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Why work for UW Credit Union?
Join one of Wisconsin’s premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:
UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.
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