Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Empower Rental Group is hiring a Branch Manager!
Empower Rental Group is a family of local equipment rental providers across the Southeastern US. We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently. We now have over 30 locations (crazy right?) and we are hiring a Branch Manager for our El Dorado, Kansas location!
Why is this an amazing opportunity? Because we are different! Our employees love to work here and we offer benefits that are un-matched in our industry! We appreciate our employees and let it show. We are not top heavy and our leaders wear many hats to achieve the goals and continue this growth – doing whatever it takes and helping each other. We are a no excuses group not afraid to work hard. Do we do everything perfectly the first time? No. But we are never afraid to try and that is how we got here in less than 2 years.
From an operational perspective we strive to be easy to do business with! Equipment rental can be frustrating, and we set out to solve those issues from the beginning. Local rental companies tend to have great customer service, but are limited in their equipment availability, while large companies have more equipment, but often lack effective customer service and have issues with accurate billing. Empower Rental Group combines the best of both worlds. Our network of ever-growing local equipment rental branches keeps the local rental company customer service and feel, but allows access to equipment from all of our locations. We pride ourselves on providing service within a few hours (rather than days) and on accurate billing. All of this leads to ERG being a local, no-excuses rental partner.
We are growing fast while changing and evolving every day – and we are seeking high energy, high initiative, adaptable individuals to grow with our company. We thrive on change and our ability to pivot quickly. Only dynamic leaders who can take charge and make it happen fit with our team. If that is you and you want to WIN, send us your resume!
The Branch Manager has full responsibility for the performance of the branch and manages all branch employees. This means that the Branch Manager needs to be skilled in people leadership, P&L responsibility and sales management from the people to the customers. Our Branch Managers are true wizards.
Key Responsibilities:
What credentials do you need? Proven Effective Experience in Getting Outstanding Results, the Right Personality for our Culture and the Perseverance to Win no Matter How Hard it Gets. That is all.
ERG is an EOO
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