Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
The successful Branch Manager utilizes the Leadership Fundamentals of strategic thinking, executing for results, leading talent, and developing personal proficiency. You can look forward to being responsible for the achievement of branch service and growth goals through performance accountability and recognition.
Maintaining current knowledge of the branch’s unique market attributes and Member needs is a critical aspect of this opportunity. Our vision is to transform the banking experience, therefore, we value and utilize the voice of the Member to monitor and improve processes, service, and our Net Promotor Score (NPS).
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0 Branch Service Manager jobs found in Santa Ana, CA area