Branch Service Manager jobs in Seattle, WA

Summary:

Come join Beal Bank’s thriving retail banking team! Our Assistant Branch Managers are part of a small, vital, hands-on team who provide exceptional service and support to Beal Bank’s current and prospective customers. The Assistant Branch Manager is responsible for assisting the Branch Manager in overseeing the service and operations of a retail branch location. In this essential role, you will ensure all bank policies, procedures and regulatory compliance are adhered to on a daily basis through effective communications, strong product knowledge and a friendly, responsive approach. Rather than focus on sales goals, Beal Bank is known for our competitive rates, secure growth and great service. This position supervises and leads the branch in the absence of the Branch Manager. The position may include other duties as directed by the Manager.

This position is based at the Bellevue location with working hours from 8am to 5pm Monday through Friday. 

Essential Job Duties & Responsibilities (Include but are not limited to):

• Assume management responsibility in the absence of the Branch Manager
• Required participation in Community Reinvestment Act (CRA) activities by volunteering during business hours with qualifying organizations, ensuring all mandatory monthly metrics for the branch are met
• Assist in managing customer service objectives, including handling exceptions, complex issues and complaints
• Training, monitoring and coaching of branch team members when requested
• Handling of disciplinary action in a timely manner when requested
• Performs and supervises day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures

• Motivate and encourage team member and ensure they have appropriate knowledge of all bank products
• Participate in employment decisions as requested, including hiring, scheduling and other related matters
• Performs other job-related duties or special projects as assigned 

Qualifications (Education, Computer Skills, Certifications, Etc.):

• Five (5) years banking experience or equivalent preferred, with one (1) year in a management or supervisory role
• High School Diploma or equivalent required

• Adaptability to change
• Professional appearance and demeanor
• Proficiency with 10 key touch, Microsoft Office and banking software applications

• Demonstrated good attendance and punctuality

• Strong attention to detail with high concern for data accuracy
• Customer service orientation with effective problem-solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
• Outstanding listening and communication skills, both written and verbal
• Knowledge of or ability to quickly learn banking products, services, policies, procedures and regulatory guidelines
• Demonstrated critical thinking and decision-making skills
• Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines
• Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment with competing priorities and deadlines
• Strong leadership and interpersonal skills; ability to motivate and achieve results through working together

Benefits options include: 

• Medical, dental and vision coverage
• 401K with company match
• 10 paid holidays 
• Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis
• Applicant may be eligible for annual discretionary bonus

No relocation assistance provided.

If you are looking to be a part of a winning team and meet the above requirements, we look forward to hearing from you. 

Beal is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status and will not be discriminated against.

All applicants have rights under federal employment laws. To view your rights and government notices on the Family Medical Leave Act (FMLA), the Equal Employment Opportunity (EEO) and the Employee Polygraph Projection Act (EPPA), please see the following Department of Labor links: FMLA EEO EPPA

Notice to California Residents:  Beal Bank, Beal Bank USA, Beal Service Corporation, Beal Nevada Service Corporation, CLMG Corp., or CSG Investments, Inc. may collect personal information about you as part of the job application or employment process.  Please see our California Consumer Privacy Act Policy at www.bealbank.com/CCPA-Policy for details.