Branch Service Representative jobs in Alexandria, LA

Deep South Equipment - Job Description: Service / Branch Manager (Parts and Service}

Please note our branch is located in Port Allen, LA, near Baton Rouge - Looking for someone who lives near the area or considering relocating to the local area. Qualified candidates located in other cities are also encouraged to apply.

Excellent Pay and Benefits Package - Please note: Any wages posted for this Job are estimated compensation for similar positions. While we don't share our pay rates online, our actual pay ranges are based on your current Skills, Knowledge, Experience, and Growth Potential.

Competitive compensation and a benefits package to include medical, dental, vision, 401K, and paid holiday and vacations along with other benefits.

Take advantage of a career opportunity that offers industry-leading pay for qualified candidates. This is your opportunity to Lead a Technician Team with a nationally recognized Hyster-Yale and heavy equipment Dealership. We provide factory training and certification programs, advancement opportunities, and a great work environment.

Summary of duties: Provide daily work direction to service technicians. oversee the facility. product support team and help support the branch sales team. We would like to find someone qualified to fill the role as soon as possible. To learn more about the position, please apply today.

job performance. Oversee and direct service department activities to obtain projected volumes, profits, and goals.

• Maintain customer relations by resolving customers ’ problems/disputes through continual communication in a timely, correct manner.
• Recruit, interview, and hire qualified people to ensure proper staffing levels.
• Coaching, counseling, and training of employees.
• Manage equipment needs, i.e.; service trucks required tooling, through budgeting, capital expense requests, and accurate record keeping.
• Manage warranty work and claims to the satisfaction of customers and the company.
• Monitor all safety aspects in the performance of work, guaranteeing adherence to environmental laws, safety laws and policies, and OSHA laws.
• Provide assistance to Product Support Sales Reps (Parts and Services) as required.
• Maintain maximum department profits with expense control and efficiency to achieve acceptable profit margins.
• Respond to customers in person or by telephone whenever required.
• It may require responding after normal working hours.
• Prepare required documentation accurately and timely for company issues and customer quotes.
• Maintain up-to-date knowledge of equipment and product technology.
• Ability to work with computers and company computer programs.
• While performing the duties of this job, the employee is frequently required to sit and talk or hear.
• The employee is occasionally required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

Apply Today and help lead our Branch Team tomorrow.

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