Branch Service Representative jobs in New Orleans, LA

Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Member Service Representative I - Branch
  • Louisiana Federal Credit Union
  • Gramercy, LA FULL_TIME
  • Think cold steely walls, navy-blue suits, and stuffy financial jargon.
    Now think the opposite.
    At Louisiana FCU, you'll work alongside an enthusiastic team in a vibrant atmosphere. We believe in helping our members while achieving personal and professional fulfillment along the way. We call it "living our WHY."
    We are looking for Member Service Representatives to join our team!
    The Member Service Representative I's hourly rate is $14 per hour; Member Service Representative II's hourly rate is $16 per hour and our Member Service Representative III's hourly rate starts at $18 per hour.
    Role
    Member Service Representative I's are responsible for accurately processing financial transactions and being an effective source of information for members: in lobby and in drive-thru window. Provides friendly, professional, confidential and effective assistance to members and company associates assuring a positive experience and minimizing wait time. Help members so they can focus on life first.

    Major Duties and Responsibilities

    • Demonstrate efficiency with all financial transactions for all members, receives funds, posts transactions and pays out funds as requested. Verbally confirm intended transactions with members to assure needs are met and minimize redoing.
    • Actively promote and cross-sell credit union products and services by recognizing member needs and matching services and products. Presents and explains Credit Union products and services to members and assists in meeting their financial needs. Keeps members informed of Credit Union services and policies, including types of available accounts, interest rates, payroll options, and other related services.
    • Receives and processes change of name, address, and other account maintenance as needed. Handles request from members for card disputes, replacement cards, transfers of shares to loan (payments). Ensues members’ request and questions are promptly resolved.
    • Balances cash drawer daily to assure accuracy in transactions and notifies manager regarding any outages. Appropriately applying policies.
    • Research, troubleshoot and resolve member and internal inquiries regarding policies, practices and products.
    • Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

    Experience
    Up to 6 months of similar or related experience, including preparatory experience.

    Education/Certifications/Licenses
    High school education or GED

    Interpersonal Skills
    Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions.

    ADA Requirements:
    Physical Requirements
    Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

    Working Conditions
    Must be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.

    Mental and/or Emotional Requirements
    Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on confidential matters.
  • 9 Days Ago

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Member Service Representative I - Branch
  • Louisiana Federal Credit Union
  • Laplace, LA FULL_TIME
  • Think cold steely walls, navy-blue suits, and stuffy financial jargon. Now think the opposite. At Louisiana FCU, you'll work alongside an enthusiastic team in a vibrant atmosphere. We believe in helpi...
  • 10 Days Ago

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Customer Service Representative (Multi Branch Support)
  • Security Finance
  • Covington, LA FULL_TIME
  • Job Overview Do you thrive on making a positive, lasting impact on people? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job tra...
  • 20 Days Ago

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Customer Service Representative
  • Fast Tax Service Inc
  • Jefferson, LA FULL_TIME
  • Customer Service Representative (CSR)Are you looking for a fun, dynamic work environment? Do you need a job with flexible hours? Are you looking for some extra cash? If you answered YES to any of thes...
  • 1 Month Ago

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Customer Service Representative
  • Solar Refrigeration and Appliance Service, Inc.
  • Metairie, LA FULL_TIME
  • Job Summary Are you customer-focused and outgoing? Do you enjoy working with the public? Do you have a people-pleasing personality? If you answered yes to these questions, then Solar Refrigeration & A...
  • 7 Days Ago

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Customer Service Representative / Office Assistant
  • Precision Door Service
  • New Orleans, LA FULL_TIME
  • Precision Door has been franchising since 1999 and is now America’s leading Garage Door Repair company. You’ll work with smart and reliable supervisors and co-workers. At Precision, our franchise owne...
  • 12 Days Ago

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0 Branch Service Representative jobs found in New Orleans, LA area

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Member Services Representative
  • Planet Fitness Inc.
  • Chalmette, LA
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/28/2024 12:00:00 AM

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Client Service Representative
  • NOLA Management
  • New Orleans, LA
  • NOLA Management is a sales and client management firm dedicated to delivering exceptional solutions to our clients. We s...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Gretna, LA
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep
  • Keefes
  • Harvey, LA
  • **Customer Service Rep** Customer Service Harvey, Louisiana Department **Customer Service** Minimum Experience **Entry-l...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Progressive Corp.
  • New Orleans, LA
  • Customer Service Representative **Job Number** : 186189 If you enjoy helping others and flourish in a fast-paced environ...
  • 3/26/2024 12:00:00 AM

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Showroom Customer Service Representative>
  • Ferguson
  • Mandeville, LA
  • Ferguson - JobID: R-111291 [Retail Associate / Team Member] As a Showroom Customer Service Rep at Ferguson, you'll: Assi...
  • 3/25/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Kenner, LA
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/25/2024 12:00:00 AM

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Customer Service Rep - Work From Home
  • Spade Recruiting
  • New Orleans, LA
  • We are the only 100% union label supplemental benefits company in the world. With a client base that includes over 40,00...
  • 3/24/2024 12:00:00 AM

New Orleans (/ɔːrˈliːnz, ˈɔːrl(i)ənz/, locally /ˈɔːrlənz/; French: La Nouvelle-Orléans [la nuvɛlɔʁleɑ̃] (listen)) is a consolidated city-parish located along the Mississippi River in the southeastern region of the U.S. state of Louisiana. With an estimated population of 393,292 in 2017, it is the most populous city in Louisiana. A major port, New Orleans is considered an economic and commercial hub for the broader Gulf Coast region of the United States. New Orleans is world-renowned for its distinct music, Creole cuisine, unique dialect, and its annual celebrations and festivals, most notably ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Representative jobs
$39,879 to $49,979
New Orleans, Louisiana area prices
were up 1.2% from a year ago

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