Branch Service Representative jobs in Pocatello, ID

Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Service representative
  • STERIS
  • Pocatello, ID FULL_TIME
  • At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

    Position Summary

    The Surgical Service Representative acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team.

    This poosition drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on all operating room equipment (OR integration, light, tables, video technology, warming cabinets, System 1e) in a high stress healthcare environment.

    Also provide superior Customer service by pro-actively interacting and communicating with Customers on a daily basis, and utilizes technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience.

    Promotes STERIS growth through identifying and recommending products and services to Customers

    What You Will Do

    • Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues / problems expediently.
    • Perform preventive and corrective maintenance required on STERIS Surgical product lines, related product lines, and related competitive equipment in a safe and efficient manner.

    This includes : disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting / calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (.

    schematics, diagrams, technical manuals, .

    • Perform Customer training and in-servicing on assigned equipment (lights, tables, integration, . Coordinate these activities with DSM and Capital Account Manager.
    • Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start up custom equipment as required.

    Perform site visits for small projects and coordinate activities with project managers and / or installers.

    • Utilize technology (smart phone, laptop computer and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion.
    • This includes, but is not limited to : scheduling and updating work activities in Siebel, complete service reports and activities on-site;
    • communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies;

    maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels.

    Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization.

    Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work.

    Pro-actively respond to and resolve Customer problems / issues. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded.

    Recommend product enhancements based on knowledge of the Customers equipment applications and processes. Actively seek continuing education opportunities.

    Increase company growth through identifying sales opportunities, and recommending STERIS products / services to Customers.

    Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.

    Must learn and use proper operating room and hospital protocols while on-site. Must abide by all STERIS and Customer Health & Safety protocols and procedures.

    These may include OR Protocol and Sterile Field guidelines.

    Assist DSM by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy, and resolve outstanding purchase order issues once recognized by the DSM.

    What You Will Need

    • One to two years technical field service experience in the healthcare products industry or equivalent technical school training.
    • Excellent knowledge of personal computers, video technology, video cabling, networking.
    • Valid drivers license and ability to travel
    • Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet / intranet sites.
    • Demonstrated ability to troubleshoot situations and determine solution.
    • Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.
    • Must be able to be compliant with hospital / customer credentialing requirements

    Preferred Experience

    • Bachelor’s degree preferred.
    • Some technical exposure to OR medical devices preferred. Strongly prefer 1 year of experience working on surgical equipment to include OR Integration, tables, lights, video integration, and other OR products.
    • Technology integration experience preferred.

    WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services.

    STERIS is a $5 billion, publicly traded (NYSE : STE) company with approximately 17,000 associates and Customers in more than 100 countries.

    STERIS strives to be an Equal Opportunity Employer.

    Last updated : 2024-04-23

  • Just Posted

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Surgical Service Representative
  • STERIS
  • Pocatello, ID FULL_TIME
  • At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The Surgical Se...
  • Just Posted

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Soda Springs, ID FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 1 Month Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Aberdeen, ID FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 1 Month Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • American Falls, ID FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 1 Month Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Malad, ID FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 1 Month Ago

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0 Branch Service Representative jobs found in Pocatello, ID area

Pocatello (/ˈpoʊkəˈtɛloʊ/ (listen)) is the county seat and largest city of Bannock County, with a small portion on the Fort Hall Indian Reservation in neighboring Power County, in the southeastern part of the U.S. state of Idaho. It is the principal city of the Pocatello metropolitan area, which encompasses all of Bannock county. As of the 2010 census the population of Pocatello was 54,255. Pocatello is the fifth-largest city in the state, just behind Idaho Falls (population of 56,813). In 2007, Pocatello was ranked twentieth on Forbes list of Best Small Places for Business and Careers. Pocate...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Representative jobs
$35,483 to $44,465
Pocatello, Idaho area prices
were up 2.5% from a year ago

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