Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
We have an Excellent opportunity as a Branch Manager Area, with a Parts and Electro/Mechanical Equipment Service Organization.
The Branch Manager position has responsibility for the management of sales, profit center and employee development. Customer service excellence and priority to safety is a must. Responsible for Direct Supervision of service Technicians, parts staff and all operations of the branch.
Minimum Qualifications: High School, AA or higher college
Skills, Abilities Responsibilities:
Organize, direct, and motivate all branch team members.
Maintain, encourage, and implement SAFETY as our #1 priority.
Demonstrate customer service skills, including resolution of customer complaints, conflicts and ensuring exceptional Service quality.
Proficient computer skills in Outlook, Word, Excel, and power point. Ability to learn business systems.
Intermediate Math skills in for the position.
Plan and estimate service jobs and quotes.
Identify, analyze, and correct operational problems at the branch level.
Forecast Business activity and maintain branch operating budget.
Coordinate and execute Branch sales efforts.
Implement all necessary operational procedures as determined by Vice President
Manage and maintain accurate and correct inventory at optimal levels.
Oversee the branch fleet resources, maintenance.
Ability to effectively prioritize and execute tasks, decisions in a high-pressure environment.
Perform other duties as required
Benefits
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0 Branch Service Representative jobs found in Sarasota, FL area