Business Development Associate jobs in Duluth, MN

Summary/Objective: The General Manager of Broadband Services will direct the activities of the fiber to the premise subsidiary, implement the fiber to the home project, as well as oversee the company’s operational functions after deployment. This position determines objectives and establishes operating procedures to create and maintain financial soundness and profitability while ensuring optimum service to subscribers.

Essential Functions: Specific duties include, but are not limited, to the following:

Duties/Responsibilities:

• Develop and implement business strategies to improve service delivery, expand market share, and increase profitability. This includes setting long-term goals and identifying opportunities for growth.
• Oversee the company's operational functions, including network deployment, maintenance, customer support, and service provisioning. Ensure that the operations are efficient and effective to meet customer demands.
• Prepare and manage the company’s budget, ensuring financial health. This includes monitoring revenue, controlling costs, and making investments in infrastructure and technology to support business growth.
• Ensure high levels of customer satisfaction by maintaining reliable broadband services and providing excellent customer support. Address customer complaints and feedback promptly and effectively.
• Lead and motivate a team of professionals across various departments such as technical, customer service, sales, and marketing. Foster a positive work environment, provide training and development opportunities, and manage performance.
• Ensure that the company complies with all relevant laws, regulations, and industry standards related to telecommunications and broadband services. This includes privacy regulations and data protection standards.
• Keep abreast of market trends, customer needs, and competitive landscape. Adjust strategies and operations to maintain a competitive edge in the broadband market.
• Oversee the development and maintenance of the broadband network infrastructure. Invest in new technologies and innovations to improve service quality and expand service coverage.
• Build relationships with key stakeholders, including the board of directors, Lac du Flambeau Tribal Community Membership, government agencies, industry partners, suppliers, and community leaders.
• Regularly monitor FCC regulations and guidelines, especially changes in the Universal Service Fund (USF) and Affordable Connectivity Program (ACP), to understand their impact on operations and financial planning
• Identify and apply for USF subsidies, ACP benefits, and other grants to support sustainability and growth. Ensure compliance with program requirements and manage the reporting and accountability of funds received.
• Implement contingency plans for operational crises, ensuring minimal disruption and effective communication with customers and stakeholders.

Supervisory Responsibilities:

The Manager of Broadband Services oversees a team responsible for service installations and fiber buildout, ensuring quality and efficiency. This role involves team leadership, performance management, and collaboration with other departments, focusing on achieving high standards of service delivery.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.