Technical Communications Specialist

Department: Tech Pubs

Employment Type: Full Time

Location: Customer Location

Compensation: $25.00 - $40.00 / hour

Description

Key Responsibilities

• Produces technical publications and communications to support the safe and effective use and servicing of lab analyzers.
• Projects may include technical manuals, online content, product labeling and instructions for use, communications and presentations delivered in various formats. 
• Gathers and organizes technical information from various sources. 
• Develops, writes, edits, manages review/approval, and proofs materials that are somewhat complex in nature for internal and external customers.
• Reviews and analyzes documentation/labeling effectiveness and efficiency including verification/validation.
• Ensures publications adhere to established standards of style and format and meet regulatory requirements. 
• Reviews published materials and recommends revisions or changes in scope, format and content.
• Adheres to project timelines and communicates/escalates potential impacts to project schedules. 
• Investigates and resolves or escalates customer complaints and concerns and responds to non-standard inquiries. 
• Participates in special projects as assigned 

Skills, Knowledge and Expertise

• A minimum of 3 years of relevant work experience is required. 
• The individual must be able to represent the Technical Publications group on cross-functional teams and be comfortable interacting with Engineering, Research & Development, Regulatory, Quality, Customer Support, IT professionals and upper levels of management.
• Must be proven team player, self-motivated, able to prioritize workload with minimal supervision, manage multiple projects simultaneously and work under tight deadlines.
• Excellent written and verbal communications skills and strong computer skills are required. 
• Experience in HTML, XML, DITA, FrameMaker, Microsoft Office and the creation of online documentation using topic-based authoring, website design/authoring tools may be required.

• Experience working in a regulated environment
• Experience with content management systems, CSS and system design
• Knowledge of animation tools and Java scripting
• Experience working with translated documentation
• Knowledge of QuidelOrtho products will be a significant advantage 

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• 401(k)