Business Office Manager - Healthcare oversees day to day activities of one or more functions within a hospital's business office. Responsible for admitting and registration, patient billing and collection, third-party payer relations, and/or preparation of insurance claims. Being a Business Office Manager - Healthcare ensures activities comply with hospital standards and government regulations. May also be responsible for the patient admitting function. Additionally, Business Office Manager - Healthcare generates budgets, financial statements, and various reports. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Business Office Manager - Healthcare manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Business Office Manager - Healthcare typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Title: Business Office Manager
OakLeaf Clinics – Business Office has an exciting opportunity to join our growing team as a Business Office Manager overseeing our Billing, Customer Service, and Prior Authorization departments. This position will be based out of 719 W Hamilton Ave, Suite B Eau Claire, WI 54701.
Position Description
The Business Office Manager will manage various departments of the revenue cycle team, including Customer Service, Credentialing, Prior Authorization, Payment Posting, and Billing. You will play a key role in guiding and leading your teams through goal setting, facilitating meetings, driving change, and deliver exceptional service to our patients. Building relationships to develop and coach team members through day-to-day workload and challenges will be an essential function of your role. You will report directly to the Business Office Director and work closely with them to develop and implement policies and procedures that drive efficiency within our teams.
As the Business Office Manager, you will ensure the highest level of compassionate, patient-centered care is provided to our patients through managing systems, policies, procedures, and personnel of the Business Office.
Responsibilities
· Oversee Business Office Leads managing Payment Posting and Billing, and oversee the Revenue Cycle Specialist
· Directly manage and lead all functions of Customer Service, Prior Authorization and Credentialing teams
· Maintain approachable and positive attitude interacting with all teams in rapidly changing environments
· Maintain positive work environment by ensuring team members are held accountable for daily activities, performance, and behavior
· Promote and encourage personal and professional growth within the business office
· Ensure each department sets S.M.A.R.T goals that are achieved annually
· Conduct monthly one on one meetings with Leads, hold team meetings (monthly/quarterly), and team huddles as needed.
· Develop and implement policies and procedures, and ensure job aids are updated appropriately
· Monitor productivity of team members when appropriate and clearly communicate performance and quality expectations
· Facilitate rapid and successful conversion of patient revenue into cash, minimize debt, improve cash flow, and manage overall health of the Clinic’s receivables
· Reinforce and abide by our values of Patient First, Respect, Teamwork, Joy, Innovation and Continuity of Care
Qualifications
· Associate degree, preferably in Health Information Technology or Medical Office Specialist
Work Environment
While performing the duties of this job, the employee regularly works in an office setting.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Major activities of this job include frequent sitting for extended periods of time, some walking or standing, and light physical effort performed on a level surface. Some carrying, lifting, kneeling, bending, reaching, and squatting are involved in the medical office. Use a computer and telephone and employ writing and organizational skills. Manual dexterity, mobility and good vision that includes near acuity, depth perception and accommodation are physical requirements necessary for technical work.
Salary starting at: $65,000
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person