Business Office Manager - Healthcare jobs in Knoxville, TN

Business Office Manager - Healthcare oversees day to day activities of one or more functions within a hospital's business office. Responsible for admitting and registration, patient billing and collection, third-party payer relations, and/or preparation of insurance claims. Being a Business Office Manager - Healthcare ensures activities comply with hospital standards and government regulations. May also be responsible for the patient admitting function. Additionally, Business Office Manager - Healthcare generates budgets, financial statements, and various reports. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Business Office Manager - Healthcare manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Business Office Manager - Healthcare typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Business Office Manager
  • Infinity Healthcare Consulting
  • Sweetwater, TN FULL_TIME
  • Under the direction of the Administrator, the Business Office Manager manages all business functions and personnel including but not limited to accounts receivable, accounts payable, resident trust funds and other assigned duties. The
    Business Office Manager ensures the financial systems are accurate, efficient, and in accordance with professional accounting practices and governmental regulations. The person holding this position is delegated the responsibility for carrying out the assigned duties and responsibilities in accordance with current existing federal and state regulations and established company policies and procedures.

    ESSENTIAL JOB FUNCTIONS:
    A. Role Responsibilities – Job Knowledge/Duties:

    1. Demonstrates knowledge of age specific developmental factors specific to adult and geriatric residents (i.e. physical, cognitive, and socialization factors) in carrying out business office functions
    2. Demonstrates knowledge, skills, and techniques necessary to carry out business office functions for residents with the following needs: therapeutic, neuro and dementia, dialysis, IV therapy and infectious diseases, if applicable
    3. Attends all mandatory in-services by the employee’s anniversary date
    4. Acts appropriately under the direction of the Administrator and acts as an active member of the interdisciplinary team
    5. Demonstrates ability to adjust to changes in work schedule to meet resident and family needs
    6. Communicates and observes the Corporate Compliance Program effectively and complies with Code of Conduct when performing work functions
    7. Other duties as assigned by Administrator

    B. Role Responsibilities – Administrative Duties:

    1. Is responsible for collecting accounts receivable with an emphasis on the 90 accounts by using the following techniques/procedures: a. Conducts collection calls on delinquent accounts with letter documenting the conversation b. Advise Corporate level personnel on payments not received by required dates, so late payment fees may be allocated c. Resolve balance disputes as needed/requested from responsible parties/residents d. Forward problem accounts to Corporate level personnel for assistance in resolving, as needed e. Conducts follow-up on delinquent account pay dates f. Advises the Administrator and the corporate level personnel of potential problem accounts as they arise g. Prepares and maintains “delinquent account status sheet” on delinquent/problem accounts h. Prepares analysis and reconciliation of accounts i. Prepares plan of action for follow-up of actions taken j. Recommends collection action and referral to collection agencies k. Prepares and submits application write-offs
    2. Supervises Business Office Staff and conducts regular meetings to review progress toward departmental goals. Offers direction, suggestions and evaluated performance of Business Office Staff
    3. Conducts meetings and regularly communicates with the Administrator and corporate level personnel about progress towards departmental goals attainment and areas of concern within the department
    4. Gathers month-end medical reports and maintains file for reporting and ensures timely responses to
      Medicare requests for medical records (ADRs)
    5. Demonstrates responsibilities for Medicare Part A determinations from the Nursing Department: a. Notifies resident/responsible party of nursing decisions, as received, or on a daily basis b. Ensures appropriate letters are sent within 24 hours of admission/decision
    6. Ensures completion of Medicare Part A and B appeals in denials received: a. Completes and files reconsiderations on a timely basis b. Requests and completes telephone hearings for reconsideration on a timely basis c. Requests and completes Administrative Law Judge hearings for reconsideration on a timely basis
    7. Balances SUM journals to billing reports by the 10th of each month
    8. Follows Medicare procedures as needed or on a weekly basis
    9. Process Medicaid pending conversions as needed or on a weekly basis
    10. Reviews Medicaid pending conversions on a weekly basis, or as needed: a. Conducts follow-up with county caseworkers regarding status of application b. Conducts follow-up with resident/responsible party regarding status of application and compliance c. Advise resident’s Social Worker and Administrator of potential problems as they arise
    11. Reviews Medicaid authorized new admissions on a weekly basis, or as needed and ensures proper notification is sent to local department of Social Services regarding Medicaid admission to facility
    12. Prepares daily deposits, and makes deposit at the bank
    13. Demonstrates responsibility for miscellaneous Business Office errands (i.e. post office, bank).
    14. Verifies appropriate monies are being deducted for personal accounts on Medicaid residents. Advises Administrator whenever there is a discrepancy
    15. Demonstrates responsibility for the day-to-day activity in resident trust accounts, Including: a. Weekly requests for funds transfer of resident account monies from general savings to resident trust b. Prepares deposits weekly for resident trust account c. Prepares checks for approved resident account disbursements weekly d. Verifies resident account petty cash disbursement has proper authorization and receipts (as needed) e. Posts deposits and disbursements to individual accounts on a weekly basis f. Reviews resident account trial balance and notifies responsible parties/residents n low/credit balances g. Closes out discharged residents’ accounts within one month of discharge h. Allocates interest as interest is applied to individual resident accounts i. Prints resident account statements quarterly and prepares to mail to responsible parties/residents j. Balances and processes year end 1099-INT on residents receiving $10.00 or more annual interest k. Maintains patient account authorization files
    16. Gathers monthly auxiliary pharmacy bills and forwards them to corporate level personnel
    17. Gathers monthly therapy billing logs from Physical Therapy, Occupational Therapy, and Speech Therapy departments and forwards them to the corporate level personnel, on a designated day of each month
    18. Prepares memorandums to departments regarding quarterly time studies at beginning of quarter. Receives quarterly time studies, ensures time is calculated and completed for two week period, and forwards a copy to the appropriate corporate level personnel
    19. Completes quarterly sales tax returns, if needed
    20. Maintains business office non-medical files as needed
    21. Responsible for special projects/special reports as assigned by the Administrator or corporate level personnel

    C. Role Responsibilities - Interpersonal Skills:

    1. Is aware of, and adheres to, Resident Bill of Rights and Confidentiality of Resident Information.
    2. Interacts with residents, family members, co-workers, clinical and ancillary staff in a non-judgmental, supportive and calm manner
    3. Addresses resident and family satisfaction issues immediately by reporting them to the Supervisor in a professional manner
    4. Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level they are currently functioning
    5. Is aware of Resident Abuse Law
    6. Participates as assigned in the orientation of new staff and demonstrates positive, helpful, and enthusiastic attitude
    7. Creates and maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment throughout the facility
    8. Maintains a productive working relationship with other department directors

    D. Role Responsibilities - Safety:

    1. Demonstrates ability to locate emergency equipment (i.e. fire extinguisher, etc.).
    2. Understands and demonstrates knowledge of role in Fire and Disaster drills
    3. Demonstrates ability to identify and respond appropriately to behavioral outbursts
    4. Uses facility equipment safely
    5. Recognizes, removes and/or reports potential hazards
    6. Follows established safety rules/accident prevention

    E. Role Responsibilities – Infection Control:

    1. Demonstrates proper hand-washing techniques
    2. Disposes of waste properly

    F. Role Responsibilities – Resident Care/Dignity:

    1. Addresses residents in a respectful manner
    2. Maintains confidentiality and discusses confidential resident information in appropriate areas only

    EDUCATION/EXPERIENCE:
    1. High School diploma required, Associates Degree in Business or at least three (3) years of accounts receivable management experience in health care preferred.
    2. Possesses current knowledge of accounts receivable management, basic accounting procedures, insurance/third party billing procedures, and computerized office system operation.
    3. Must be able to communicate in English, both verbally and in writing, and possess sufficient communication skills to perform the tasks required.
    4. Must meet health assessment requirements, including two stage Mantoux skin test.
    5. Must be capable of performing the essential functions of the job, with or without reasonable accommodations.

    PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
    “Occasionally” equals approximately 1% to 33% of the workday, “Frequently” equals approximately 34% to 66% of the workday, and “Continuously” equals approximately 67% to 100% of the workday (Typical full-time workday is
    7.5-8 hours).

    1. Job Requirements: Hours Per Day:
      a) Sit 6 to 7 hours b) Stand 0 to 1 hour c) Walk 0 to 1 hour
    2. Movements: Frequency: a) Bend/Stoop Occasionally b) Squat/Crouch/Kneel Occasionally c) Crawl Occasionally d) Reaching Continuously e) Balancing Occasionally f) Pushing/Pulling Occasionally g) Climbing Occasionally
    3. Weight Carried/Lifted: Frequency: a) Up to 34 pounds Frequently b) 35 to 50 pounds Frequently c) 51 to 100 pounds Occasionally with assistance* d) 100 pounds Rarely with assistance*
    4. Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)
    5. Is subject to injury from falls, burns from equipment, odors, etc., throughout the work day, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
    6. Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses
    7. May be subject to the handling of and exposure to hazardous chemicals
    8. May be necessary to assist in the evacuation of residents during emergency situations

    *Assistance can include mechanical devices, equipment or human assistance.

    I have read this job description and fully understand the requirements set forth therein. I hereby accept the position of
    Business Office Manager and agree to perform the identified essential functions in a safe manner and in accordance with the facility’s established procedures. The above job description is intended to describe the general nature and level of work required of this position. This is not meant to be an exhaustive list of all requirements, duties and skills required. This organization reserves the right to revise the essential position functions as the need arises.

    I understand that as a result of my employment, I may be exposed to blood, body fluids, infectious diseases, the contaminants (including tobacco smoke), and hazardous chemicals and that the facility will provide to me instructions on how to prevent and control such exposures.

    I understand that my employment is at-will, and thereby understand that my employment may be terminated at-will either by the facility or myself and that such notice can be made with or without notice. I have received, read and understand this job description and I am able to fulfill these responsibilities. I also understand that this is not a contract or legal document.

  • 11 Days Ago

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Business Office Manager
  • Infinity Healthcare Consulting
  • Sweetwater, TN FULL_TIME
  • Under the direction of the Administrator, the Business Office Manager manages all business functions and personnel including but not limited to accounts receivable, accounts payable, resident trust fu...
  • 13 Days Ago

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Business Office Manager
  • Diversicare Healthcare Services
  • Ridge, TN FULL_TIME
  • Job ID: 2024-55646 Type: Regular Full-Time Location Name: Diversicare of Oak Ridge Shift: Days Address: 100 Elmhurst Drive Location: US-TN-Oak Ridge OverviewAt Diversicare, we're more than just a comp...
  • 1 Month Ago

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Human Resource/Assistant Business Office Manager
  • Infinity Healthcare Consulting
  • Sweetwater, TN FULL_TIME
  • Waters of Sweetwater is now hiring for Human Resource to join our TEAM!!! The Human Resources (HR) Director / Assistant Business Office Manager (ABOM) is responsible for clerical administration at the...
  • 1 Month Ago

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Business Office Manager
  • TerraBella Morristown
  • Morristown, TN FULL_TIME
  • TerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. Ter...
  • Just Posted

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Business Office Manager
  • Trustwell Living of West Knoxville
  • Knoxville, TN FULL_TIME
  • At Trustwell Living we understand that to provide optimal care for our residents, it is essential that employee performance is supported. We offer a fun, safe, and caring work environment where purpos...
  • 15 Days Ago

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0 Business Office Manager - Healthcare jobs found in Knoxville, TN area

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Branch Manager
  • Irby Co.
  • Knoxville, TN
  • **Branch Manager** Location Knoxville, Tennessee, US JOB DESCRIPTION Irby was a pioneer in the early days of the electri...
  • 3/28/2024 12:00:00 AM

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Branch Manager
  • Louisville Tile
  • Knoxville, TN
  • Branch Manager Description Louisville Tile of Knoxville is seeking a Branch Manager. This position is responsible for bu...
  • 3/28/2024 12:00:00 AM

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Associate Branch Manager
  • Home Trust Banking Partnership
  • Morristown, TN
  • Job Summary The Associate Branch Manager is responsible for assisting the Branch Manager or Retail Market Leader in admi...
  • 3/28/2024 12:00:00 AM

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Business Office Manager
  • Diversicare of Oak Ridge
  • Oak Ridge, TN
  • Overview: $3,000 Sign-On Bonus offered NOW! *Long Term Care/Nursing Home experience preferred At Diversicare, we're more...
  • 3/26/2024 12:00:00 AM

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Branch Manager
  • AtWork Personnel
  • Maryville, TN
  • Branch Manager - AtWork Personnel - Maryville, TN About Us: AtWork Personnel is seeking a dynamic Branch Manager to lead...
  • 3/25/2024 12:00:00 AM

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Branch Manager
  • Bath Fitter
  • Knoxville, TN
  • As Branch Leader at Bath Fitter, you will manage sales and business operations. You will have the satisfaction of buildi...
  • 3/25/2024 12:00:00 AM

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Branch Manager
  • Alpha Omega Construction Group
  • Knoxville, TN
  • Job Description Job Description Job Title: Branch Manager-Knoxville Reports to: Regional Manager Job Summary: The Branch...
  • 3/25/2024 12:00:00 AM

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Assistant Branch Manager & Management Hire
  • Under Armour
  • Oak Ridge, TN
  • Responsibilities The Assistant Store Manager supports the Store Manager in the daily operations of the store This includ...
  • 3/25/2024 12:00:00 AM

Knoxville is a city in the U.S. state of Tennessee, and the county seat of Knox County. The city had an estimated population of 186,239 in 2016 and a population of 178,874 as of the 2010 census, making it the state's third largest city after Nashville and Memphis. Knoxville is the principal city of the Knoxville Metropolitan Statistical Area, which, in 2016, was 868,546, up 0.9 percent, or 7,377 people, from to 2015. The KMSA is, in turn, the central component of the Knoxville-Sevierville-La Follette Combined Statistical Area, which, in 2013, had a population of 1,096,961. First settled in 178...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Business Office Manager - Healthcare jobs
$64,613 to $85,550
Knoxville, Tennessee area prices
were up 1.3% from a year ago

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