Business Performance Manager jobs in Grand Rapids, MI

Performance is a leader in the development of outstanding software and hardware for the avionics and space exploration industries. We are searching for experienced customer facing Program Managers to grow our cadre of Customer Success Leaders. A Performance Customer Success Leader (CSL) is responsible for creating and maintaining an excellent customer experience coupled with the growth and overall financial performance of assigned accounts. A CSL creates “Raving Fans” realizing repeat and growing business, is our customer advocate building upon deep, long-term, trusting relationships with key stakeholders to gain intelligence on exactly what is going on (good and bad) and to drive action into Performance based on data driven, objective and balanced assessments. Creating raving fans is the first step in creating business growth. The CSL builds customer trust.

Responsibilities (just some of them)

Desired Skills (just some of them)

Why Performance?

Our foundation was built by implementing the characteristics from large companies that we liked and eliminating the characteristics that we did not. Without the archaic practices from larger organizations, we fully embrace the culture of clear accountability, a positive attitude, transparency between every department, and productivity over the clock. This builds trust between management and employee’s, which provides us with our greatest strengths as an organization, flexibility, and work life balance.

Competitive Benefits:

Our full-time team members receive competitive salaries plus a contribution, totally paid for by our company every paycheck to an individual IRA equal to 12% of your salary. Flexible hours. Our team members are provided health/dental/vision insurance coverage plus STD/LTD coverage, separate paid sick time and vacation days, and major holidays. Hourly employees are paid a very competitive rate with medical/dental/vision benefits available.

To learn more about Performance Software: https://www.psware.com/careers/

Performance Software is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please discuss this with your recruiter if you are selected for an interview.