Primary Responsibilities: The Business Development Director is a highly motivated self‐starter who will provide strategic sales initiatives. The qualified candidate will engage in marketplace sales activity and work closely with the Market Leaders, operational Executives and the Marketing Department on lead generation, sales activities and proposal generation. The role requires superior planning, communication and business development skills together with the ability to effectively collaborate with various internal senior associates to effectively close sales and achieve targets.

• Bachelor's degree plus a minimum of 3 years sales experience in a service related industry
• CRM experience (Microsoft Dynamics preferred)
• Demonstrates strong and effective customer service and relationship building skills:
• Ability to be able to immediately develop rapport with a variety of personalities and “types” of clients and potential clients during and after the sales process
• Ability to be “of service” to all internal customers, effectively working with multiple styles and influences that present unique needs and demands on the sales process
• Attend both internal and external business development meetings and / or events, which may include but is not limited to; industry conferences and meetings and company hosted business development events
• Possess excellent grammar, spelling and proofreading skills
• Demonstrate good common sense, sound judgment, and a high ethical bar.
• Consistently perform at high levels in a fast‐paced ever‐changing work environment.
• Ability to work independently; capable to take ownership of assigned tasks and to anticipate work requirements.
• Business development and/or operations experience in residential condominium management or a related industry is preferred.
• This position is one of “active” selling and has the responsibility to attend both internal and external business development meetings and / or events, which may include but is not limited to; industry conferences and meetings and company hosted business development events. This may require travel and overnight stays.

Duties and Responsibilities

• Responsible for the ongoing development and implementation o f new client development.
• Execute our sales strategy to obtain residential association management contracts that meet the
• FirstService Residential client‐type strategy.
• Assist in the growth of current market territories by attending and planning business development meetings as requested.
• Manage and directly participate in the sales process; deliver sales presentations to prospective clients.
• continually seek out innovative ways to communicate our value to prospects and existing clients.
• Monitor competition and keep on top of industry trends; report findings to senior leadership team.
• Manage sales process through utilization of CRM (Dynamics) ‐ entering and updating lead/opportunity information, documents, generation of sales follow up schedule, and lead/opportunity communications.
• Collaborate with marketing team and participate in preparation of proposal (RFP) responses.
• Identify growth opportunities within existing managed communities; manage and lead the internal sales process.
• Proficient and effective at giving client presentations and closing deals.
• Coordinate and/or participate in the strategy of sale presentations including internal preparation of materials, team member attendance, pre and post meeting conference calls.
• Other initiatives as identified by senior leadership.

Physical Requirements

• Capable of working extended hours, to include evenings, weekends and holidays as
• Able to see well enough to read faint or partially obscured writing or painting, with corrective lenses if needed.
• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.
• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• This position will alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work in small and confined spaces for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.

Environmental Requirements

• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time