Business Process Optimization Director manages teams that study and develop optimization changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Conducts research on best practices and industry trends for the business. Being a Business Process Optimization Director oversees the in-depth analysis of existing workflows. Utilizes flowcharts and process maps to define existing processes and identify areas needing improvement. Additionally, Business Process Optimization Director engages and organizes subject matter experts and cross-functional groups to collect inputs. Implements the tools required to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions. Introduces new business processes to the organization and produces documentation, tools, and training to support adoption. Requires a bachelor's degree. Typically reports to a director. The Business Process Optimization Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Business Process Optimization Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) in one of the fastest-growing industries in the world, is seeking A Process Optimization Lead to support payments and value-added services (VAS) for DSPs.
The Delivery Service Partner (DSP) Services Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between AMZL and our DSPs. We are responsible for providing world-class payments and services to DSPs.
As a Process Optimization Lead, you will be the primary contact for internal Amazon teams who have questions regarding payments and value-added services. In addition, you will be responsible for resolving disputes and escalations in a timely manner, building relationships with internal Amazon teams, and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.
Key job responsibilities
Execute daily / weekly / monthly Payments and VAS tasks by following standard operating procedures (SOPs).
Daily metrics, Wiki updates, and DSP support updates.
Create files for other payments, secure approvals, missing invoice tracking, dispute SIM creation, and report creation to resolve disputes.
Communicates with Delivery Service Providers and acting based on SOP.
Resolve payments disputes from internal teams and VAS tasks based on SOP.
Maintain dispute records and document
Review and update SOPs as required
Prioritize while balancing multiple tasks
This role involves working different shifts with the potential of overtime.
Assist with other DSP program activities as needed.
Optimize and Automate Process/Tasks.
We are open to hiring candidates to work out of one of the following locations:
Nashville, TN, USA
- 2 years of data analysis and formula creation in Microsoft Excel experience
- Experience using data to drive root cause elimination and process improvement
- Experience with computers and Microsoft Office products and applications
- Knowledge of VBA and Excel Macro creation and modification
- Experience with end-to-end project management
- Bachelor's degree or equivalent
- 2 years of Problem Solve process path experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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