Business Process Optimization Director jobs in Saint Louis, MO

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This opportunity is in the Claims Department.

Our Claims department oversees both high-exposure workers’ compensation and liability claims. As an unbundled carrier, we work actively with third-party administrators (TPAs) and self-administered accounts to assist in guiding claims to a successful resolution. As an excess carrier, the catastrophic claims we handle keep our group challenged, but the uniqueness provides plenty of growth opportunities.

Role Description: 

In the role of Claims Process Optimization Manager you will be responsible for optimizing Liability claim processes focused on improving operational efficiencies, quality and service by analyzing existing workflows, identifying areas of improvement, establishing role clarity and implementing changes through collaborative work and within a defined decision-making process. 

Your day-to-day responsibilities as a Claims Process Optimization Manager will include:

• Proactively identifying opportunities to remove obstacles and to improve operational effectiveness through efficiencies, member experiences and processes
• Monitoring and measuring the progress of the team against the tactical plan for process efficiency and compliance
• Evaluating current claim systems, assisting with enhancements and exploring the need for new systems
• Coordinating best practices, drafting of standards and process improvement initiatives
• Building an enhanced Quality Program for Liability Claims inclusive of Third Party Administrator (TPA) Performance
• Meeting established service levels and recommend additional metrics to measure performance and efficiency
• Identifying risks associated with business activities and ensuring results are measured, monitored and controlled

The ideal candidate is someone who has:

• The ability to streamline processes, coordinate across different departments and collaborate with cross-functional teams and subject matter experts throughout the Company
• Excellent interpersonal skills to build quality relationships
• Ability to effectuate change by working with and gaining input from stakeholders
• Advanced level of analytical skills, experience using and interpreting data to communicate results

Qualifications:

Education:

• Bachelor’s degree from accredited college or university required

Required:

• 10 years’ experience with Liability Claim Handling, Operations and Quality Oversight
• Candidate must be a motivated, self-starter with the ability to work independently
• Strong written and oral communication skills
• Efficient, analytical, thorough, observant and detail-oriented
• Advanced skills in general Windows based technology systems, including Microsoft Office products

Preferred:

• 5 years’ leadership experience within Liability Claims Operations preferred

If this role describes you, apply today!

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target salary range for this position is $94,000 to $151,000. Compensation for the successful candidate will consider the candidate’s particular combination of knowledge, skills, competencies, experience, and geographic location. 

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

A Benefits Structure That Puts Employees First

Safety National’s approach to benefits reaches far beyond competitive fixed compensation. Instead, we construct a total rewards benefits package for each valued member of our team. Highlights include incentive award bonuses, an annual holiday bonus, and profit-sharing contributions. Other exceptional benefits include generous healthcare coverage, a 401(k) match, enhanced paid caregiver leave, and family-forming benefits for adoption, surrogacy, and fertility. We also promote balance by offering a hybrid working environment and several employee appreciation events throughout the year. Apply today to learn more about our total rewards approach.