Business Process Optimization Manager jobs in Albuquerque, NM

Job Title: Technical Writer/Business Process Manager L2

Job Location: Kirtland AFB, NM, 87117

Job Summary

Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the level two Technical Writer/Business Process Manager position and to join our team of qualified, diverse individuals.

As the Business Technical Writer, you have a crucial role and will assist the government with writing and creating content that will help explain complex information. You will be responsible for maintaining, and providing configuration control of contractual and programmatic documentation, as well as managing tasks for a small team. You will support the development of first-of-kind operational space or related missions. We seek a dynamic individual who embodies leadership, adept problem-solving skills, and a track record of excellence within high-pressure, high-stakes environments.

Skills / Experience Required

• 5 years of relevant DoD work experience  
• Craft clear, concise, and compelling technical documentation to elucidate complex concepts for diverse audiences, including government stakeholders and industry partners
• Maintain meticulous version control and ensure accuracy and consistency across all contractual and programmatic documentation
• Lead and coordinate a small team of technical writers, providing guidance, support, and fostering a collaborative environment for optimal productivity
• Collaborate closely with subject matter experts to gather information, verify technical details, and ensure alignment with project objectives and requirements
• Contribute to the development and refinement of processes and standards to enhance documentation quality and efficiency
• Stay abreast of industry trends, regulations, and best practices to continually improve documentation practices and stay ahead of emerging challenges
• Develop, implement, and manage execution of program management office business processes and workflows, to include document coordination, tasks, and program team communications
• Manage the analysis of daily, weekly, and monthly reporting of program performance data to define problems associated with project scope objectives
• Establish meetings, manage office resources, and facilitate communication with internal and external stakeholders
• Communicate clearly, concisely, and with technical accuracy—oral and written
• Experience with Microsoft Office products (e.g., Word, PowerPoint, Excel, Project)
• Experience with Atlassian tools (e.g., Confluence, Jira)
• Experience managing workflows, communications, and other business processes
• Experience in DoD program management support

Education / Certifications

• Bachelor' degree: Arts (BA), Science (BS)
• Equivalent work experience may be considered in lieu of education

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Tuition reimbursement
• Paid federal holidays

Security Clearance

Must be a U.S. Citizen. A high-level Department of Defense active security clearance may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• DoD: 5 years (Required)

Security clearance:

• Top Secret (Required)

Ability to Relocate:

• Kirtland AFB, NM 87117: Relocate before starting work (Required)

Work Location: In person