Business Process Optimization Manager manages teams that study and develop optimization changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Conducts research on best practices and industry trends for the business. Being a Business Process Optimization Manager oversees the in-depth analysis of existing workflows. Utilizes flowcharts and process maps to define existing processes and identify areas needing improvement. Additionally, Business Process Optimization Manager engages and organizes subject matter experts and cross-functional groups to collect inputs. Implements the tools required to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions. Introduces new business processes to the organization and produces documentation, tools, and training to support adoption. Requires a bachelor's degree. Typically reports to a director. The Business Process Optimization Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Business Process Optimization Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Acts as the single point of contact (leader of process engineers) in leading, building, and continuously evolving the process optimization work needed to deliver efforts identified by the Transformation Working Group.
2. Work with Executive Management, Line of Business Management, affected Senior Leadership Team members, business owners (L 2) to understand needs and develop solutions to deliver transformational value to Truist.
3. Provide oversight of process optimization solutioning and monitor the implementation of solutions part of Transformational Programs.
4. Responsible for connectivity between business owners, Transformation program leaders and transformation initiative leads in the transition from ideation to solutioning to execution.
5. Ensure compliance with internal policies designed by the Centralized Process COE related to process optimization and development; ensure regulatory requirements are fully identified and appropriately addressed in the development of newly designed processes.
6. Communicate with all levels of Truist regarding status of process optimization work.
7. Provide ongoing leadership, coaching and mentoring in the development of process engineering team members and ensure they receive appropriate training to fully equip them for their assigned duties.
Qualifications
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree plus fifteen or more years of work experience with a broad range of banking and financial services responsibilities.
2. Ten or more years of experience in process engineering and optimization and / or experience working within a line function managing processes or products.
3. Excellent organizational, interpersonal, communication, facilitation, and negotiation skills.
4. Must be able to effectively communicate with external regulators, Executive Management, LOB Managers, and on through to front line personnel.
5. Effectively manage direct reports and influence without authority to indirectly manage various related activities.
6. Demonstrate a high proficiency in designing, building, implementing, and optimizing business processes.
7. High attention to detail and ability to think at an enterprise level while understanding systemic implications for decisions, etc.
8. Strong analytical skills.
9. Highly organized, logical, thinker.
10. Knowledge of established project management and strategic planning methodologies.
11. Excellent leadership and decision-making skills
Preferred Qualifications:
1. Master’s degree in a business or related field or equivalent education and related training.
2. Experience in interacting with bank regulators.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
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