Business Process Optimization Manager jobs in Rockford, IL

DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.

At DYOPATH, we re excited to have been awarded Great Place to Work three years in a row! What makes us so great? Our people we drive DYOPATH s award-winning culture through our collaboration, innovation, and respect for one another.

We believe that:

• You should be able to grow and feel empowered at work.
• You should have fun in a diversified environment and bring your true self to work daily.
• Work-life balance is vital to our positive culture.

We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH!

We are currently hiring a full-time onsite Business Process Analyst in Rockford, IL!

SALARY: up to $80,000 (including bonus)

Job Summary

As a business process analyst, you would be responsible for providing advanced technical support and troubleshooting for software applications used by an organization.

You would use your critical thinking and problem solving skills for identifying the areas of improvement in our current business processes, developing and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures.

Essential Functions and Responsibilities

• Provide advanced technical support for software applications used by the organization's employees
• Troubleshoot and resolve technical issues related to software applications, including user errors and system bugs
• Investigate and resolve data discrepancies and other data-related issues
• Provide root cause analysis for software issues and work with development teams to identify and resolve software bugs
• Develop and maintain technical documentation related to software applications and support processes
• Participate in software testing and quality assurance activities as needed
• Identify and suggest process improvements to enhance software support and increase end-user satisfaction
• Maintain up-to-date knowledge of new software applications and industry trends
• Provide training and support to end-users as needed

Education Qualifications

• A bachelor's degree in Computer Science, Information Systems, or equivalent experience in a related field

Minimum Knowledge, Skills, and Abilities Qualifications

• 3-5 years of experience in technical support, preferably for software applications
• Strong problem-solving skills and the ability to diagnose and resolve complex technical issues
• Maintain SQL servers and related databases.
• Excellent communication skills and the ability to communicate technical information to non-technical users
• Familiarity with basic database concepts
• Knowledge of software testing and quality assurance principles
• Ability to work independently and prioritize tasks effectively in a fast-paced environment

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.