Business Process Optimization Manager jobs in Seattle, WA

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.

Description

Amazon's Fulfilled by Amazon (FBA) Inventory Optimization team seeks a Senior Program Manager with proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales sold on Amazon by third-party Sellers has grown from 3% to over 60% in 2023. With over 2 million Sellers in multiple countries listing their products for sale on the Amazon Marketplace, these Sellers are increasingly critical to delivering on Amazon's vision of offering the Earth's largest selection and lowest prices.

"Third-party sellers are kicking our first party butt. Badly. And it's a high bar too because our first-party business has grown dramatically over that period, from $1.6 billion in 1999 to $117 billion this past year. The compound annual growth rate for our first-party business in that time period is 25%. But in that same time, third-party sales have grown from $0.1 billion to $160 billion - a compound annual growth rate of 52%. To provide an external benchmark, eBay's gross merchandise sales in that period have grown at a compound rate of 20%, from $2.8 billion to $95 billion. Why did independent sellers do so much better selling on Amazon than they did on other public seller platforms? And why were independent sellers able to grow so much faster than Amazon's own highly organized first-party sales organization? There isn't one answer, but we do know one extremely important part of the answer: We helped independent sellers compete against our first-party business by investing in and offering them the very best selling tools we could imagine and build. There are many such tools, including tools that help sellers manage inventory, process payments, track shipments, create reports, and sell across borders - and we're inventing more every year. But of great importance are Fulfillment by Amazon and the Prime membership program. In combination, these two programs meaningfully improved the customer experience of buying from independent sellers." -Jeff Bezos, 2018 Letter to Shareholders

You will join a dynamic team at the forefront of this vision, to grow and optimize our suite of Inventory Optimization solutions and metrics creating a richer end-to-end Seller Experience (SX) while improving FBA profitability.

You will be responsible for building new mechanisms to improve key areas of our CX and SX, including Fast Track Instock, Speed, and Cost to Serve. You will work closely with a cross-disciplinary team of business leads, analysts/BIEs, product managers, and finance partners across the FBA business, including Seller Services, Supply Chain Optimization, FBA, Finance and Operations teams.

Key job responsibilities

• Drive operational excellence across Inventory projects and find opportunities to grow, scale, and improve existing FBA programs, launch new products, and successfully measure outcomes
• Drive alignment with senior leaders (including L8 ) and key cross-functional partners
• Identify automation opportunities to scale SX services and tools - design processes and procedures that scale with the business' growth in volume, complexity across Established and Emerging Marketplaces
• Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals
• Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives
• Partner closely with other program/product managers, category teams, operations associates and tech leads to deliver on your roadmap
  
  

Basic Qualifications

• 5 years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 2 years of leading large complex programs experience
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
  
  

Preferred Qualifications

• 2 years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• 4 years of managing stakeholders in cross-functional project experience
• 4 years of leading large complex programs experience
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.