Business Process Optimization Manager jobs in Washington

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Position Summary

The Associate Director Business Process Optimization & Systems is part of the Cell Therapy External Manufacturing (ExM) organization and reports to the Sr. Director Global Business Process & Supplier Digital Strategy.

This role is responsible for driving business process improvement initiatives via global cross-functional teams, with a strong focus on business process automation. Responsible for executing priority projects as part of the External Supply Systems Roadmap, to establish system driven operations, improve data tracking & reporting, and to enable advanced data exchange across the global ExM network of Contract Manufacturing Organizations (CMOs) and Contract Testing Labs (CTLs). A key objective of this role is to support establishment of data connections between BMS and CMOs/CTLs focusing on operational transactions and process monitoring. This role works with the Supplier Relationship Managers and Virtual Matrix Teams to identify areas for improvement with a focus on business process scalability, reliability, and cost effectiveness. The role ensures that business processes & systems for External Manufacturing integrate well with the end-to-end manufacturing and supply chain processes & systems for Cell Therapy, and partners with key stakeholders to drive improvements (e.g. Supply Chain, Quality, Patient Operations, Manufacturing Sciences & Technology, Finance, IT, BI&A). This is a highly flexible role working with BMS stakeholders across multiple time-zones and supporting the global ExM network.

Key Responsibilities

• Execute prioritized systems projects as part of the External Supply Systems Roadmap. Key focus areas will be, establishing system-driven operations, improve data tracking & reporting, and enablement of advanced data exchange with CMOs and CTLs across the global ExM network.
• Work with the Supplier Relationship Managers and Virtual Matrix Teams to identify areas for improvement with a focus on business process scalability, reliability, and cost effectiveness.
• Lead business process improvement projects for External Manufacturing via global cross-functional matrix teams. Facilitate alignment and decision making for ongoing projects with key stakeholders (e.g. Supply Chain, Quality, MS&T, Finance). High flexibility is required, working with BMS stakeholders across multiple time-zones and supporting the global ExM network.
• Facilitate business requirements gathering for CMO and CTL network expansion and scale-up. Provide input to the External Supply digital strategy.
• Lead network integration by establishing data interfaces between BMS and CMOs/CTLs, focusing on ERP (e.g. batches, POs), production scheduling, demand & capacity management, production process monitoring (critical parameter monitoring).
• Act as External Manufacturing business systems process SME and project member on cross-functional projects owned by other groups within Cell Therapy Operations.
• Act as business systems SME for process automation, and partner with IT to translate business requirements into user specifications.
• Increase process visibility & control by creating dashboards & exception reports using business analytical tools. Partner with BI&A and IT for advanced reporting capabilities.
• Develop and implement policies, procedures, and training (following regulations and industry standards)
• Support development and implementation of business process metrics to measure effectiveness & robustness of business processes.

Qualifications & Experience

• Bachelor’s degree in life sciences, engineering, supply chain, or other relevant area. MBA is a plus.
• >10 years of experience in the pharmaceutical industry, with proven experience in business process automation and external partner systems connectivity. Data analytical experience in external manufacturing and/or supply chain is preferred.
• Excellent communication and collaboration skills, and easily works in cross-functional matrix teams. Ability to build strong working relationships with internal and external stakeholders.
• Knowledge of ERP (e.g. Oracle, SAP), business analytical tools (e.g. Tableau, PowerBI, Excel VBA), and related IT systems, with the ability to translate business requirements into user specifications. Experience in automating manual business processes.
• Strong process management foundation (e.g. Lean, Six Sigma, Value Stream Mapping), and demonstrated ability to mobilize these skills.
• Understanding of business operations within a GxP / regulated environment.

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