Business Process Optimization Specialist jobs in Medford, OR

Join our Mission!

Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We believe all patients and families entrusted in our care deserve the highest level of compassion, respect, and quality of care.

As the Business Office Specialist, you will partner with our Teams to further that mission. These passionate teams will depend on you to assist in maintaining the paper flow and clerical functions of a successful office.

Schedule: Monday through Friday from 8:00 am to 5:00 pm in office

Why choose Bristol?

• Passionate company culture committed to the highest standard of care in the hospice industry
• Advanced training programs
• Mileage Reimbursement
• Medical, Dental, Vision, Life Insurance, and more!
• HSA & 401(k) available
• PTO and Paid Holidays
• Tuition Reimbursement

On an average day you will:

• Provide office functions including, handling correspondence and word processing for hospice organization, managing incoming calls, filing clinical notes, maintaining administrative and clerical files; and ensuring postage is purchased and kept on hand
• Assist in maintaining minutes of meetings
• Assist in ensuring all Doctor's order forms and related forms are completed and signed in compliance with Medicare and Medicaid regulations; place forms and applicable documents into patient files
• Assist in sending Doctor's orders to Physicians when received from nurses for his/her signature; keep a current log of what is sent to make sure it is returned with signatures
• Assist in keeping all manuals up to date, as assigned
• Assist in closing out patient's clinical records when discharged
• Enter DARs and log/track their submission, if needed when online systems are down or emergency situations
• Assist in accurately entering patient billing data
• Assist in accurately processing and billing Medicare, Medicaid, private payer and patient claims in accordance with payor requirements and organization policy
• Assist in the preparation of monthly billing and accounts receivable reports; alert appropriate management team members regarding late or missing documents for billing
• Establish and maintain positive working relationships with patients, payers, and other customers
• Maintain confidentiality of patient and organization information
• Maintain adequate inventory of medical supplies/items needed to provide appropriate patient care; notify the supervisor when inventory needs to be restocked and keeping supply shelves stocked and organized
• Responsible for new hire orientation on a weekly basis

REQUIRED EDUCATION & EXPERIENCE:
Must have at least one (1) year of experience in health care data entry, two (2) years preferred
Preferred one (1) year of pervious health care related billing experience
Must have a high school diploma or equivalent, two (2) years college preferred
Must be at least 18 years of age

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
Must be able to type 50 words per minute
Must have proficient word processing skills
Must have excellent personal computer skills
Must have business machine knowledge
Must be familiar with medical terminology

OTHER REQUIREMENTS:
Must possess the willingness to maintain comprehensive working knowledge regarding information systems and applicable software programs
Must be flexible in work hours

ESSENTIAL JOB FUNCTIONS:
Provide office functions including, handling correspondence and word processing for hospice organization, managing incoming calls, filing clinical notes, maintaining administrative and clerical files; and ensuring postage is purchased and kept on hand
Assist BOM in maintaining minutes of meetings
Assist BOM in ensuring all Doctor's order forms and related forms are completed and signed in compliance with Medicare and Medicaid regulations, place forms and applicable documents into patient files
Assist BOM in sending Doctor's orders to Physicians when received from nurses for his/her signature; keep current log of what is sent to make sure it is returned with signature
Assist BOM in keeping all manuals up to date, as assigned
Assist BOM in closing out patient's clinical record when discharged
Enter DARs and log/track their submission, if needed when online systems are down or emergency situations
Assist BOM in accurately entering patient billing data
Assist BOM in accurately processing and billing Medicare, Medicaid, private payer and patient claims in accordance with payor requirements and organization policy
Assist in the preparation of monthly billing and accounts receivable reports, alert appropriate management team members regarding late or missing documents for billing
Establish and maintain positive working relationships with patients, payers, and other customers
Maintain confidentiality of patient and organization information
Maintain adequate inventory of medical supplies/items needed to provide appropriate patient care; notify the supervisor when inventory needs to be restocked

WORK ENVIRONMENT:
Must comply with company policies, procedures and processes in addition to Hospice and Homecare rules and regulations
Must be dependable and flexible in work schedule
Must comply with harassment and discrimination policies
Must foster good working relationships
Must be willing to submit to a criminal background check prior to hire and annually thereafter

PHYSICAL ENVIRONMENT:
Must be able to read and follow instructions as required
Must be able to see and hear with/without accommodations
Requires consistent wrist movement
Must be able to sit for prolonged periods
Must be able to bend, stoop, kneel, climb
Must be able to lift up to 20 lbs. with or without assistance
Must be willing to participate in a drug/alcohol screen prior to hire, if involved in a work-related automobile accident or if reasonable suspicion is reported