Job description
ABCPOS is looking for an amazing Bilingual Technical Support to join our growing team in Queens, NY. As a successful hire, you need to be fluent in verbal and written of English and Chinese.
Responsibilities:
· Collect customer data, process customer feedbacks, and promptly report to the supervisors
· Assist customers and sales team for technical inquiry and provide solutions at all levels (business, technical);
· Support the marketing team and sales team with technical internal training
· Provide weekly reports, data and all reports as required to the technical support manager
· Assist team to create the posts-sales service handbook, as well as employee handbook and customer training program;
· Responsible to make the equipment and software configuration list;
· Assist and help customers to solve various technical problems on the spot and report to the sale team and R&D department promptly.
Qualification:
· Must be Computer related majors, have relevant experiences is preferred
· Proficient in WINDOWS installation and debugging, understand basic computer knowledge such as TCP/IP,DHCP,LDAP,DNS
· Must have strong problem solving ability and good communication skills
· Must be fluent in Chinese and English and have the ability to work under the pressure
We sponsor CPT,OPT &H1B
岗位职责:
· 收集客户信息,处理客户意见丶建议,及时向有关部问反馈。
· 协助销售人员和客户进行各个层面(业务丶技术实现)的技术交流和解答。
· 支持市场和销售,为客户提供相关培训。
· 快速准确并按技术支持经理需求提供所有报告丶数据,如周工作计划/报告等。
· 辅助部门制定售后服务政策,员工及客户的培训制度
· 负责发货设备丶软件配置清单的制作。
· 接收和协助解决客户遇到的各类现场技术问题,及时准确的把现场信息反馈给销售和研发部门。
岗位要求:
· 计算机相关专业毕业或有相关经验者优先考虑。
· 熟悉DIV CSS 布局
· 有很强的解决问题能力,具有良好的沟通能力。
· 工作态度积极,有责任感,具备良好的职业道德。
· 中英文流利者,英文需熟练,听丶说。有较强的沟通能力及抗压能力, 头脑灵活
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
Compensation package:
Schedule:
Application Question(s):
Experience:
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Work Location: In person
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