Business Process Specialist, Sr. jobs in Colorado Springs, CO

Business Process Specialist, Sr. researches, analyzes, and recommends changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Collects and studies operational and performance data to identify trends and opportunities for improvement. Being a Business Process Specialist, Sr. develops process documentation and project plans. Creates flowcharts, process maps, and diagrams. Additionally, Business Process Specialist, Sr. supports cross-functional activities and working sessions during projects' design and implementation phases. Designs and prepares documentation, training materials, and communications supporting new processes. May deliver training to impacted business units. Requires a bachelor's degree. Typically reports to a manager. The Business Process Specialist, Sr. works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. To be a Business Process Specialist, Sr. typically requires 10+ years of related experience. (Copyright 2024 Salary.com)

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Customer Experience Specialist
  • FRONTIER BUSINESS PRODUCTS
  • Colorado, CO FULL_TIME
  • Title of Position: Customer Experience Specialist

    Position Type: Full-time

    Location: Colorado Springs/Hybrid

    Frontier Business Products is a Colorado-based office technology company that provides office equipment and process improvement products all along the Front Range. Frontier Business Products has been providing quality products and services to Colorado Businesses for over 40 years. Frontier Business Products has an opening for a full-time Customer Experience Specialist in our Colorado Springs office and is a non-exempt position with competitive pay and benefits.

    Check us out at www.fbponline.com

    We’re looking for an analytical and relationship-based person who is ready to serve our business with professionalism, attention to detail, and a proactive mindset.

    Position Summary:

    This person will be providing support to both our internal and external customers. We’re looking for an individual who can communicate effectively on the phone and in-person; who pays attention to detail and enjoys helping others and serving our clients; who is self-motivated and ready to serve our business with professionalism, organization and flexibility; and enjoys a varied environment.

    Responsibilities and Functions:

    Responsible for assisting customers with familiarizing clients with FBP’s systems and processes regarding their maintenance and lease agreements. Answer and assist with incoming calls to resolve all matters related to the administration of their account with FBP and to establish a working relationship with the client to troubleshoot any issues related to their supplies, support agreements, meters or lease billings or any other post-sales concerns.

    Act as liaison between sales and leasing company if needed for information on service contracts; manage the customer’s account by communication with customer about any large overage or invoices if they ae non-customary charges; assist client with maintaining current A/R due and maintain notes regarding client communication in LOB and CRM software.

    Supports other team members within the organization with accurate and timely responses on a variety of activities and requests

    Qualifications for Customer Experience Specialist:

    · At least one year of Customer Service experience preferred

    · Highly motivated, organized self-starter who can perform well alone and in a team environment, providing a high degree of customer service.

    · Ability to function and multi-task in our high-pressure, fast-paced work environment.

    · High School diploma or GED

    · Excellent phone and written skills

    Knowledge, Skills and Attributes:

    Computer/ Equipment – Ability to use and learn multiple computer software and systems and other office equipment, Microsoft Office proficient.

    Language – Ability to read, analyze and comprehend the English language. Speaks clear. Able to write professional reports and emails. Ability to express oneself clearly in conversations and interactions with others in person and via the phone.

    Time Management – Managing one’s own time and meeting deadlines

    Teamwork – the ability to collaborate and cooperate to get the job done

    Working Environment and Physical Requirements:

    • Noise level is usually moderate; office environment
    • Be required to stand, walk, crouch, bend and sit. Sedentary for large portions of the day.
    • Ability to see details at close range.
    • Repetitive motion and manual dexterity to input data on keyboard

    Benefits include:

    Health, dental and vision insurance, Life and AD&D insurance, Short- and Long-term disability, Paid vacation, sick and holiday pay, and 401k with matching. Hybrid work environment.

    Hiring: The hourly rate depends on experience, starting at $21-$31 an hour

    Anticipated close date is April 26th or sooner with the correct candidate.

    Frontier Business Products is committed to providing an equal employment opportunity for all applicants for employment without regard to race, color, religion, sex, national origin, disability, military status, or any other category protected by applicable law

    Job Type: Full-time

    Pay: $21.00 - $31.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Vision insurance
    • Work from home

    Experience level:

    • 1 year

    Shift:

    • Day shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • Hybrid work
    • Office

    Ability to Relocate:

    • Colorado Springs, CO 80907: Relocate before starting work (Required)

    Work Location: Hybrid remote in Colorado Springs, CO 80907

  • Just Posted

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Environmental Specialist
  • Tlingit Haida Tribal Business Corporation
  • Colorado, CO FULL_TIME
  • Job DescriptionJob Description*****CONTINGENT UPON AWARD OF CONTRACT MODIFICATION********EXPECTED START DATE IS JUNE 3, 2024***Subsidiary: KIRA Training Services Job Title: Environmental Specialist – ...
  • 2 Days Ago

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HR Business Partner Sr
  • Ent Credit Union
  • Colorado, CO FULL_TIME
  • Company DescriptionEnt Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals u...
  • 13 Days Ago

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Sr Director, Business Development
  • Maxar Technologies
  • Colorado, CO FULL_TIME
  • Please review the job details below.Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monito...
  • 16 Days Ago

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Environmental Specialist - POL ***CONTINGENT
  • Tlingit Haida Tribal Business Corporation
  • Colorado, CO FULL_TIME
  • *****CONTINGENT UPON AWARD OF CONTRACT MODIFICATION********EXPECTED START DATE IS JUNE 3, 2024***Subsidiary: KIRA Training ServicesJob Title: Environmental Specialist – Petroleum Oils and Lubricants (...
  • 11 Days Ago

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Real Property Specialist
  • Tlingit Haida Tribal Business Corporation
  • Colorado, CO FULL_TIME
  • Subsidiary:KIRA Training ServicesJob Title:Real Property SpecialistJob Location:USAF Academy, COLabor Category:Non-Exempt l UnionClearance Requirement:N/ATravel Requirement:N/APay:$29.63 Tlingit Haida...
  • 15 Days Ago

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0 Business Process Specialist, Sr. jobs found in Colorado Springs, CO area

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Technical Sales Specialist (Performance Auto Parts)
  • Victory Road Performance LLC
  • Colorado Springs, CO
  • Job Description Job Description Victory Road Performance is a Performance Mercedes AMG Parts manufacturer and retailer. ...
  • 3/28/2024 12:00:00 AM

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Tax Manager: High-Net-Worth
  • Stockman Kast Ryan + Company
  • Colorado Springs, CO
  • TAX MANAGER- HIGH-NET-WORTH -Post 4/15 start If you are feeling the big 4 burnout or just looking to the future feel fre...
  • 3/28/2024 12:00:00 AM

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Bookkeeper/Payroll Specialist
  • Pikes Peak Financial Group
  • Colorado Springs, CO
  • Job Description Job Description We are looking for a Staff Bookkeeper/Payroll Administrator to join our accounting team ...
  • 3/28/2024 12:00:00 AM

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Medicare Sales Agent
  • GoHealth
  • Colorado Springs, CO
  • * In order to be considered, applicants must have an active Health Insurance license. Work remotely from your home (must...
  • 3/28/2024 12:00:00 AM

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Bank Business Process Consultant Lead
  • USAA
  • Colorado Springs, CO
  • Why USAA? Lets do something that really matters. At USAA, we have an important mission: facilitating the financial secur...
  • 3/27/2024 12:00:00 AM

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European High Line Automotive Sales Consultant
  • Audi of Colorado Springs
  • Colorado Springs, CO
  • Audi of Colorado Springs is a High-Line Automotive Dealership looking for the best of the best Sales Consultants. This i...
  • 3/27/2024 12:00:00 AM

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Project Engineer
  • Cogitic Corporation
  • Colorado Springs, CO
  • Purpose and Scope The Project Engineer is a flexible resource capable of performing critical functions in a high mix, lo...
  • 3/27/2024 12:00:00 AM

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Financial Controller
  • Financial Talent Group
  • Colorado Springs, CO
  • Financial Talent Group has partnered with our Colorado Springs, CO-based client on their search for a Financial Controll...
  • 3/27/2024 12:00:00 AM

Colorado Springs is a home rule municipality that is the largest city by area in Colorado as well as the county seat and the most populous municipality of El Paso County, Colorado, United States. Colorado Springs is located in the east central portion of the state. It is situated on Fountain Creek and is located 60 miles (97 km) south of the Colorado State Capitol in Denver. At 6,035 feet (1,839 m) the city stands over 1 mile (1.6 km) above sea level, though some areas of the city are significantly higher and lower. Colorado Springs is situated near the base of Pikes Peak, which rises 14,115 f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Business Process Specialist, Sr. jobs
$151,226 to $192,525
Colorado Springs, Colorado area prices
were up 2.3% from a year ago