Business Process Specialist, Sr. researches, analyzes, and recommends changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Collects and studies operational and performance data to identify trends and opportunities for improvement. Being a Business Process Specialist, Sr. develops process documentation and project plans. Creates flowcharts, process maps, and diagrams. Additionally, Business Process Specialist, Sr. supports cross-functional activities and working sessions during projects' design and implementation phases. Designs and prepares documentation, training materials, and communications supporting new processes. May deliver training to impacted business units. Requires a bachelor's degree. Typically reports to a manager. The Business Process Specialist, Sr. works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. To be a Business Process Specialist, Sr. typically requires 10+ years of related experience. (Copyright 2024 Salary.com)
QCR Holdings is looking to hire a Business Process Optimization (BPO) Analyst! This position can be located in any of our current markets (Quad Cities, Cedar Rapids, Waterloo, Des Moines, or Springfield, MO). The BPO Analyst is responsible for building and maintaining the momentum and focus of Business Process Optimization Improvements, by leveraging the Best-In-Class (BIC) framework to gain involvement and commitment throughout all levels in the organization. This position assists in developing the Process Improvement Strategies for the organization, and assures that measurable goals are defined, met and/or exceeded. A secondary focus of this position is to assist in the growth and development of process improvement capabilities within the QCRH organization. The position will be responsible to ensure that the enterprise-wide processes, procedures and best practices are defined, documented, maintained, communicated and adopted for the functional area they represent to achieve standardization of process across the charters.
The successful candidate will have a Bachelor's degree is required or equivalent work experience. Six Sigma or Lean Certification with demonstrated experience (5 years) in developing and delivering business process analysis and optimization initiatives with quantifiable results. Strong interpersonal, leadership and facilitation skills required. Exceptional written and oral communication abilities. Proficient with Microsoft Office Suite, Word, Excel, PowerPoint, Visio, Outlook). Ability to adapt quickly to new technologies and change. Project Management Experience of 5 year with the ability to manage a variety of tasks simultaneously and work independently in order to meet the required deadlines assigned. Banking / Financial Industry with Lending, Retail, Treasury Management experience preferred.
QCR Holdings, Inc. is a relationship-driven organization and a multi-bank company, which services the Quad Cities, Cedar Rapids, Waterloo/Cedar Valley, Des Moines/Ankeny, and Springfield, Missouri communities through its wholly owned subsidiary banks, and also engages in commercial leasing through its wholly owned subsidiary, m2 Equipment Finance, LLC based in Milwaukee, WI.
Pre-employment credit check, background check and drug screening required.
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