Business Process Specialist, Sr. jobs in Salt Lake City, UT

Job description

HireArt is helping Via find a Support Specialist to ensure operational excellence, customer satisfaction and an unbelievable customer experience.

In this role, you’ll be on the ground floor of this exciting operation ensuring that Via's driver-partners have a smooth interaction and experience, while delivering exceptional service to the company's riders.

Via is on the cutting edge of mobility, building revolutionary technology that’s changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation that’s friendly to our planet.

As a Driver Support Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company.

As a Support Specialist, you will :

• Serve as the front line, supporting the company's driver-partners.
• Thrive in a fast-paced environment tackling an array of customer issues.
• Become an expert on its services and spread the love of Via everywhere.
• Deliver above-and-beyond customer service to the company's riders.
• Notice even the smallest trends and pain points, then brainstorm ways in which the company can create solutions to improve each customer’s experience.
• Channel customer feedback to all areas of the business such as technology, marketing, design and product teams.

Benefits :

• Employer-subsidized health, vision and dental insurance
• Employer-subsidized life insurance
• Employer-subsidized short and long-term disability insurance
• A generous paid-time-off package
• Pre-tax commuter and healthcare spending
• 401K (optional)

Requirements

• Must be located in the Park City, Utah area; job is onsite
• Clear communicator and good listener with excellent reading comprehension and writing skills
• Excellent computer and technical skills, including experience with Microsoft Office and Google Suite; previous CRM tools like Salesforce a plus
• A well-rounded team player who takes ownership of (and pride in) your work
• Dynamic; willing to wear multiple hats and work on projects of all types
• Takes initiative to solve problems and get the job done
• Empathy and the ability to put yourself in the customer's shoes
• General awesomeness and a sense of humor
• Bilingual in English and Spanish is preferred

Commitment : This is a full-time, permanent position staffed via HireArt. This is an in-person position that is available to candidates who are local to Summit County, Utah (close to Park City).

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States.

Unfortunately, we are not able to sponsor visas.Company descriptionVia is re-engineering public transit, from a regulated system of rigid routes and schedules to a fully dynamic, on-demand network.

Via's mobile app connects multiple passengers who are headed the same way, allowing riders to seamlessly share a premium vehicle.

First launched in New York City in September 2013, the Via platform operates in the United States and in Europe through its joint venture with Mercedes-Benz Vans, ViaVan.

Via's technology is also deployed worldwide through dozens of partner projects with public transportation agencies, private transit operators, taxi fleets, private companies, and universities, seamlessly integrating with public transit infrastructure to power cutting-edge on-demand mobility.

For more information, visit .

Last updated : 2024-04-04