Business Process Technology Consultant consults with client companies in order to evaluate and recommend technology solutions that will facilitate the accomplishment of the client's business goals. Analyzes the client's business strategy, operations, and current technology architecture in order to develop options for new technologies that will optimize the company's functions and business processes. Being a Business Process Technology Consultant provides consultation regarding solutions planning, impact analysis, risk assessment, and budgeting. May provide financial analysis to determine ROI/ROA of proposed solutions. Additionally, Business Process Technology Consultant requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Business Process Technology Consultant occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Business Process Technology Consultant typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Summary
Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience.
Roles & Responsibilities
Work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience. This will include reviews of the following:
Preferred Qualifications
Project Management skills
Minimum Qualifications
Qualified candidates will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center
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0 Business Process Technology Consultant jobs found in Columbia, SC area