Business Support Coordinator jobs in Santa Ana, CA

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, and the Long Beach Expo collectibles trade show.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Canada, Hong Kong, Paris, Shanghai, and Tokyo.

We’re looking for a Business Development Coordinator to join our PCGS Business Development team to be responsible for assisting and coordinating multiple activities within the PCGS division. As the Business Development Coordinator (BDC), you will aid the team in improving PCGS’ market position and achieving financial growth. You will maintain key cross-functional relationships by working with all internal departments at PCGS.  You will partner with the internal team, marketing staff, and Operations to support our sales staff and our clients by ensuring that all departments affected by certain projects know their part.

You’ll report to the Senior Director of Sales and work from our Santa Ana office.

What You’ll Do:

• Works with PCGS Business Development Team to internally coordinate multiple ongoing activities promoting PCGS bulk, vintage, world, and show submissions.
• Helping existing clients with account changes, individual orders or general issues as well as dealer applications.
• Help develop plans and systems to foster communications between Business Development and other departments to ensure proper roll outs of projects/products.
• Assist other PCGS departments by helping translate business development goals with that individual departments’ role in making it a reality.  
• Work independently on various special projects.
• Work with PCGS Customer Service and the PCGS Dealer Desk as well as internal operations to resolve customer issues

Who You Are: 

• A minimum of a high school diploma/general education degree (GED)
• 2 years of customer service, sales or marketing experience. 2 years in the numismatic industry preferred
• You can communicate with others effectively to resolve conflicts, solve problems and, most importantly, maintain and generate business
• You can exude confidence in service knowledge and our brand when presenting/communicating with customers and represent our company well.
• You have the ability to deal with complex problems associated with processing, grading or other related issues
• You have the ability to handle tough customers
• You can demonstrate curiosity around our services and the collectibles market, as well as the general world of sports and entertainment; learning hobby lingo/terms, understanding market challenges and more
• You must maintain solid working relationships with internal stakeholders to ensure projects are completed in a timely manner
• You are able to adapt to shift priorities in a dynamic environment

Physical Requirements:

• Sitting and Standing for extended periods of time
• Occasional lifting and/or carrying up to 20 pounds

Hourly Rate: 

The reasonable estimated hourly rate for this position is $25 - $30/hr. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.