Business Support Specialist jobs in Ames, IA

Job position: Helpdesk Support Clerk
Location: Des Moines, IA (HYBRID)

The Iowa Department of Health and Human Services Division of Public Health is seeking a Help Desk Support Clerk in the Bureau of Radiological Health.

This individual will provide customer service and technical help desk support to system users for the online licensing system. The candidate will assist users with basic questions and troubleshoot basic issues, escalating other application issues to a technical team when needed. The candidate will also provide administrative support in the Radiation Machines program.

The ability to work independently with minimal oversight, maintain flexibility, multitask and take on additional duties and tasks that can vary from day to day is required. This individual will be required to possess strong attention to detail and organization skills in order to complete administrative duties.

Key skill sets:

• Customer Service oriented with the ability to remain calm in a demanding environment.
• Excellent communication skills.
• Prior experience using license
• database software with the ability to troubleshoot technical issues related to the software and web-based services.
• Skilled in basic computer technology and/or programs including Microsoft Office Products, various internet browsers, Google Suites, electronic file management and Chromebooks.
• Administrative skills including but not limited to mail processing, data entry, and financial transactions.