Business Support Specialist jobs in Duluth, MN

Responsibilities:

• Represent Ziegler technology products as they are sold to Ziegler's Mining market, specifically the full suite of CAT MineStar solutions
• Resolve customer support cases in a timely manner via telephone calls, job site visits, office calls, etc.
• Work with Ziegler field technicians to improve repair processes and to communicate troubleshooting standards
• Work with Ziegler's product managers to improve current product offering
• Develop and deliver classroom and on-the-job training material to support Ziegler Technician development including efficient install and troubleshooting procedures
• Develop and deliver customer training material for both MineStar office applications and field equipment
• Coordinate and communicate with technical team to complete component support initiatives, identify warranty issues, facilitate product repairs and address other administrative tasks as required
• Communicate with manufacturers to identify common failure causes and receive information related to product life
• At times climb onto equipment in the field to demonstrate the use of technology to customers

Qualifications:

• 4 year Bachelor's degree; Associate's degree plus related experience
• Exceptional communication skills - ability to effectively present technical information and train new users
• Technical understanding of computer networking and servers
• Customer service oriented
• Ability to learn heavy equipment operation for the purpose of demonstration and training
• Knowledge of and experience with Mining equipment and technology is preferred
• Experience with wireless network infrastructure and support also preferred

Travel:

Up to 25% travel is likely (primarily by automobile) for day trips within the dealer territory. Infrequent air travel is required to attend training sessions, mining equipment trade shows, or as otherwise required.

Minimum Physical Requirements:

• Lift bulky objects
• Standing, walking, using hands, talking, hearing.
• Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.

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