Business Support Specialist jobs in Fort Wayne, IN

• Process client referrals received from the State and screen them for accuracy.
• Monitor assigned inbox where referrals and other paperwork and requests is received.
• Transfer data from electronic formats into company’s database system and update existing data.
• Adhere to privacy laws and uphold dignity of all clients, guests, and co-workers.
• Audit client paperwork according to state-required specifications.
• Request, receive, and file missing paperwork to insure complete file information.
• Provide phone support to service providers, clients, and field staff.
• Clearly communicate detailed information to multiple people.
• Upload and file information in the correct files per Lifeline standards.
• Monitor incoming paperwork and print/upload/file as needed.
• Assign field workers to cases.
• Request billing units to ensure continuation of services.
• Audit and close cases in database.
• Maintain strict confidentiality at all times to protect clients' privacy.
• Promote the mission, vision, and values of Lifeline.
• Respect, support and integrate the company’s Tenets of Culture