Business Support Specialist jobs in Franklin, TN

Essential Job Functions and Responsibilities

• Nurture and improve client relations by providing expedited turnaround time for client and team requests and delivering exemplary service.
• Markets new and renewal accounts according to company procedures.
• Submits an analytical review and summary of insurance policies with assessment of coverages and improvements to Account Executives for consideration.
• Utilize appropriate agency systems and databases to complete initial information for supplemental applications, following outlined policies and procedures.
• Summarize historical loss data.
• Maintain working knowledge of rating products and policies and standard insurance practices and processes.
• Assist in creating/preparing proposals for presentation.
• Communicate effectively and frequently with Account Executives and other team members to obtain needed information.
• Assist the Account Executives in resolving high level service issues and sourcing a client-focused solution.
• Attend company training, meetings and events as required.
• Other duties as assigned by management.

• Commitment to professional development and continuous learning in commercial property and casualty insurance coverages

• EPIC, CSR24, and Indio Pictometry, MSB and Price Digest workflow standards and maintenance of documentation.
• Strong organizational skills and ability to multitask while paying close attention to detail.
• Problem-solving and decision making.
• Knowledge of insurance market trends, submission processes and policy coverages.
• Excellent verbal and written communication skills and ability to de-escalate tense client interactions while providing a timely solution to their concerns.

• 2-4 years of client management experience working on large commercial accounts.
• P&C licensed.

• CISR, CIC, CRM, ARM, AAI, and CPCU designations preferred.