Business Support Specialist jobs in Roanoke, VA
Recently Added Business Support Specialist jobs
BUSINESS SALES SUPPORT SPECIALIST II
- Lumos
-
Daleville, VA
FULL_TIME
-
Company Overview
We’re Lumos, a provider of 100% Fiber Optic Internet, Total-Home Wi-Fi, voice and streaming services across North Carolina, South Carolina and Virginia. We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That’s why we’re building a 100% Fiber Optic network from the ground up for families, small businesses and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things – the future. Because whatever the future holds, we make it faster. Learn more at Lumos | High-Speed Fiber Internet Provider in NC, VA and SC (lumosfiber.com)
The Position
Undertakes administrative job duties as it pertains to the sales department. Performs data entry for business sales, metrics and other relevant information and maintains an organized system. Multiple types of customer interactions are expected, including telephone, chat, and email. Serves as a Brand Ambassador to our Business customers to strengthen relationships. Interacts and processes existing business customer changes, as requested in an efficient manner. Will be responsible for working cross functionally with other departments to ensure customer needs are met. Handles multiple types of customer accounts effectively including SOHO, small and mid-size, and Enterprise business accounts.
Duties & Responsibilities:
- Learns quickly and stays up to date on new product offerings while retains and recalls product information in handling multiple priorities in a fast-paced environment
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved issues
- Maintains accurate and timely sales database documentation throughout all phases of the service and sales process
- Verifies daily the completeness and accuracy of the source documents of the service order
- Coordinates with Sales team to update as appropriate
- Creates an accurate daily customer order in billing system
- Processes orders for all current offerings for Business Customers by using multiple systems and order entry into Billing system Completes pre-billing checks for accuracy and completeness
- Ensures orders are complete and accurate, including scheduling customers for installation, moves, and additions.
- Partners with Logistics, Activations, Operations to ensure customer installation is scheduled appropriately with allocated time for technicians visits and confirms with customer
- Stays current on offerings available to customers
- Able to process complicated orders with multiple locations and technology seamlessly to ensure customer satisfaction
- Interacts with Engineering, Logistics, Customer implementation, Facilities and Sales to ensure all information is gathered for order entry completeness
- Ensures orders from Sales are entered into the billing system in a timely manner
- Produces Quality work to ensure accurate billing for Business Customers
- Manages calls efficiently and effectively, including time on and off the ACD.
- Delivers priority of first call resolution on all User interactions
- Identifies needs for process and procedures and create documents as needed for approval
- Processes credits and adjustments and follows up with customers
- Provides billing assistance with explaining line items, due date, make promise to pay notations, and recommendations based on current knowledge of MyAccount
- Researches and interprets contracts and communicates contract specific information to customer
- Provides administrative support of daily operations including ability to take escalations and handle complicated customer issues
- Achieves required skills to navigate and utilize Salesforce
- Enhances company reputation by actively practicing Articles of Excellence
- Calculates termination fees and communicates these fees clearly to customers
- Meets or exceeds key performance indicators set by manager
- Performs other duties as assigned
- Adheres to regular and predictable attendance and punctuality
- Education: High Scholl Diploma required; Two-year degree preferred.
- Experience: 3-4 years’ experience in related field required.
- Language Skills – Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
- Mathematical Ability - Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
- Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Computer Skills - Contact Management Systems, Spreadsheet Software, and Word Processing (Microsoft Office) Software, Data Entry, Payroll systems, Customer Relationship Management Software and Order Processing Systems.
- Ability to perform in a collaborative environment
- Experience in a call center is preferred
- Other Required Skills & Qualifications:
- Demonstrated proficiency with CHR, OMNIA, ICMS and Salesforce order entry process, knowledge of order flows, standard intervals and what happens at each stage in the order flow process.
- Exemplifies Core Values when working with internal and external customers by maintaining a positive, productive relationship
- Ability to pay strong attention to detail
- Strong analytical, organization and time management skills
- Ability to communicate business billing, contract questions, and handle Early Termination requests
- Key Competencies:
- Problem Solving -- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Adaptability -- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events
We have:
- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages, including bonus options for eligible positions.
- Paid Time Off and 12 Paid Holidays / Personal Days.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-paid life and disability insurance.
- Employee Assistance Program (EAP) with access to professional support for life’s challenges.
- 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on Lumos Fiber Internet for employees who live in our service areas.
- 28 Days Ago
BUSINESS SALES SUPPORT SPECIALIST II
- Gridiron Fiber Corp
-
Daleville, VA
FULL_TIME
- BUSINESS SALES SUPPORT SPECIALIST II Daleville, VA, USA Req #1668 Friday, March 22, 2024 Company Overview We're Lumos, a provider of 100% Fiber Optic Internet, Total-Home Wi-Fi, voice and streaming se...
- 30 Days Ago
Financial Services Supervisor
- Advance Auto Business Support (300)
-
Roanoke, VA
FULL_TIME
- Job Description Supervises the staff who audit clients' financial status, equipment and other fixed assets through field investigation or other methods. Assesses existing or potential customers' finan...
- 7 Days Ago
Accounts Receivable Team Lead
- Advance Auto Business Support (300)
-
Roanoke, VA
FULL_TIME
- Job Description Responsible for leading and directing activities/operations in the credit and collections department. Oversees the processing and verification of applications for credit and the solici...
- 7 Days Ago
Business Support Spec/Cashier
- Commonwealth of VA Careers
-
Blacksburg, VA
FULL_TIME
- Job Description To provide fiscal support to the VTH through the collection of revenues. The primary emphasis of the position is to insure compliance with VTH financial policy through audit of all fee...
- Just Posted
Business Support Spec/Cashier
- Commonwealth of Virginia
-
Blacksburg, VA
PART_TIME
- Job Description To provide fiscal support to the VTH through the collection of revenues. The primary emphasis of the position is to insure compliance with VTH financial policy through audit of all fee...
- 14 Days Ago
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0 Business Support Specialist jobs found in Roanoke, VA area
Administrative Assistant
- THE JOACHIM GROUP CPAS & CONSULTANT
-
Roanoke, VA
- Job Description Job Description The Joachim Group CPAs & Consultants is seeking an Administrative Assistant to join our ...
- 4/25/2024 12:00:00 AM
Senior Administrative Specialist
- Work with People with Disabilities
-
Roanoke, VA
- This position provides administrative support to the Director of Developmental Services, Assistant Director of Developme...
- 4/25/2024 12:00:00 AM
Account Representative I
- Guidant Financial
-
Roanoke, VA
- This is a fully and permanently remote work from home opportunity with a growing and stable company available in select ...
- 4/25/2024 12:00:00 AM
Sales Representative
- Indeflex
-
Roanoke, VA
- Job Description Job Description Indeflex Now, more than ever, business owners are looking for creative ways to save time...
- 4/25/2024 12:00:00 AM
OSI Data Coordinator
- PGS Worldwide
-
Radford, VA
- PGS Worldwide is actively seeking a skilled OSI Data Coordinator to support ongoing projects for an Aerospace leader in ...
- 4/22/2024 12:00:00 AM
OSI Data Coordinator
- Detroit Engineered Products (DEP)
-
Radford, VA
- Data Coordinator to support the Quality, Safety, Health, and Environmental (QSHE) Teams in the execution of program acti...
- 4/22/2024 12:00:00 AM
Office Support Specialist - PT
- Roanoke County, VA
-
Roanoke, VA
- Salary: $16.79 - $18.47 Hourly Location : Roanoke, VA Job Type: Part Time Job Number: 201003144 Department: Social Servi...
- 4/21/2024 12:00:00 AM
Utilities Relocation Coordinator
- Virginia Department of Human Resource Management
-
Salem, VA
- Utilities Relocation Coordinator Job no: 5014100 Work type: Full-Time (Salaried) Location: Salem, Virginia Categories: T...
- 4/21/2024 12:00:00 AM
About Roanoke, Virginia
According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water.
Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains
Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Business Support Specialist jobs
$55,067 to $73,941
Roanoke, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Business Support Specialist do?
Business Support Specialist
Manage short-term, standard projects such as compilation of special reports, assisting with system management to plan and complete projects, utilizing Microsoft Project as needed.
October 13, 2022
Review and make recommendations on grant and contract proposals for adherence to sponsor requirements, School of Medicine (SOM) and University fiscal and administrative policies including budgets, resources, human and animal protection assurances.
January 25, 2023
Demonstrated experience with meeting and dealing with people at all levels of the organization in an efficient and tactful manner.
February 03, 2023
Performs other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.
March 03, 2023
Support Branch time and attendance needs in the TASNet System including organizing and storing leave forms, sending reminders to staff, monitoring amendments, and serving as a quality control check between time requested and time entered in the system.
March 15, 2023
Prepare, scan and verify all business files to insure taht all information is electronically stored in accordance of the Business Underwriter's direction.
March 18, 2023
Act as an expert to all areas of the credit union in the development of core system solutions and ancillary applications, maintaining the system, growing and enhancing the system to ensure full use of the potential the system can provide management toward improving and growing the credit union.
March 28, 2023
Create and modify documents such as invoices, reports, memos, letters and presentations using Microsoft Word, Excel, and PowerPoint.
March 28, 2023
Maintains consistent communication with other departments that impact Inside Sales to ensure the success and completion of key initiatives.
March 28, 2023
Assists in the execution of credit union-wide management reporting which includes writing queries, functions, stored procedures and automation configuration to ensure delivery of reporting meets the requirements of the business areas, and produces timely and efficient reports, fully utilizing the power of the core and other resources.
May 01, 2023