Business & Systems Analyst jobs in Concord, NH

The State of New Hampshire, Lottery Commission has a full-time vacancy for Business systems Analyst.

Summary:
Manages lottery information systems¿ operations, develops, and tests online lottery products and systems, analyzes IT needs, and oversees enhancements to the online business programs to maximize revenue. Ensures redundancy of systems and security with a primary emphasis on the Internal Control System (ICS).

YOUR EXPERIENCE COUNTS - Under a recent change to the rules, an applicant's relevant experience now counts towards formal education degrees referenced below! See Per 405.1 .

18 Months of additional relevant experience = Associate's degree

36 Months of additional relevant experience = Bachelor's degree

54 Months of additional relevant experience = Master's degree

Other information:
Education: Bachelor's degree from a recognized college or university, preferably with a major in management information systems, computer information systems, or computer science. Each additional year of specialized formal education may be substituted for one year of required work experience.
Experience: Six years' experience in systems analysis with a broad-based knowledge of business environments, preferably in a field or occupation related to software development, software support, or software maintenance, three years of which shall have included the direct involvement in application or product lifecycle management. Each additional year of approved work experience may be substituted for one year of required formal education.
License/Certification: None required.
SPECIAL REQUIREMENTS: Occasional need to work in the evening during nightly draws for training purposes.
PREFERRED WORK TRAITS: Knowledge of business operations and procedures relevant to assigned state agency operations. Knowledge of business process redesign techniques. Knowledge of planning processes, organizational analysis and communication techniques. Knowledge of the principles and techniques of computer systems documentation and forms design. Knowledge of computer programming. Ability to analyze agency business needs. Ability to communicate effectively. Ability to establish and maintain effective working relationships with subordinates, agency management officials, electronic equipment manufacturers and professional organizations. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.

Responsibilities:
Works jointly with other information systems and technology professionals to develop and execute test plans of gaming system software, monitors changes to ensure that processes and procedures, and gaming standards meet MUSL and Tri-State requirements. Evaluates system transactions for online and ICS computer programs for secure and accurate financial reporting, modifications and enhancements.

Evaluates and reviews work performed by technical vendors and contractors to ensure continuous system operations and integration of ticket sales, prize payment, tax reporting, transaction data and retail terminal troubleshooting issues/support; scrutinizes the quality and integrity of technical work and related integrated information systems for the continuity of online gaming operations.

Advises Lottery Commission management, Tri-State Lotto Commission, regional, state, and other entities of lottery programs and online gaming and ICS updates.

Coordinates with internal and external partners including Consolidated, Intralot, Spectra NPI, or successor and others to address telecommunications and installation issues, the Office of Information Technology, Help Desk staff, software developers, project managers and technical supervisors to assist with online gaming back-office technology issues, and with agency leadership to ensure that the current and future technology systems will support user-identified needs, ongoing maintenance and current and future online gaming business direction.

Identifies system errors and issues, provides technical assistance or coordinates assistance, for the appropriate trouble shooting needs, and formulates procedures and controls in order to increase the efficiency of online gaming operations.

Participates in agency-wide analyses of business and technology needs in order to develop short and long term goals. Prepares and presents technology plans including the scope of work, resource estimates and project impact documents to determine the feasibility of proposed systems or enhancements to existing systems. Conducts a thorough analysis of online gaming demands to provide recommendations on information systems project plans and timelines relative to revenue goals and sales projections.

Develops and evaluates Requests for Proposals (RFP) specific to gaming systems operational needs (vendors, services, products), as well as for other Lottery operations as necessary. Researches system solutions to agency and user identified needs and also researches function specifications for system changes, and define detailed business information and application data requirements.
Updates user instructions with new procedures and trains operators accordingly. Works closely with Lottery staff for training of new procedures and assignment of new duties related to new gaming procedures.

Schedules and trains all ICS staff for changes and approves Tri-State payroll and NHICS timecards in NH FIRST for ICS staff.

Disclaimer Statement : The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

For further information please contact Nicole Pinto , HR Technician @ 603-271-7124 or email Nicole.A.Pinto@lottery.nh.gov

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 13.85% of pay

Other Benefits:

* Dental Plan at minimal cost for employees and their families ($500-$1800 value)

* Flexible Spending healthcare and childcare reimbursement accounts

*State defined benefit retirement plan and Deferred Compensation 457(b) plan

• Work/life balance flexible schedules, paid holidays and generous leave plan

• $50,000 state-paid life insurance plus additional low-cost group life insurance

• Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

Want the specifics? Explore the Benefits of State Employment on our website:

https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

https://www.das.nh.gov/hr/index.aspx

EOE

TDD Access: Relay NH 1-800-735-2964