Business Systems Officer (Banking) performs analysis and supports strategic planning and development for a banking and financial services organization. Collects and analyzes data on emerging industry trends, economic conditions, new technologies, consumer behavior, merger and acquisition opportunities, and competitive threats. Being a Business Systems Officer (Banking) identifies potential technological, process, and product enhancements. Supports and coordinates optimization initiatives for bank operations and branch networks. Additionally, Business Systems Officer (Banking) typically requires a bachelor's degree. Typically reports to a manager. The Business Systems Officer (Banking) occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Business Systems Officer (Banking) typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Description
As part of our dedicated Contact Center team, our Inbound Business Banking Specialists create positive interactions with customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve.
Often the first point of contact for our business customers, our Inbound Business Banking Specialists respond to an average of 40 incoming calls per day. As the voice of our company, you must possess effective communication and interpersonal skills, as well as be enthusiastic about helping customers and driving their satisfaction.
Primary Responsibilities
Required Skills and Qualifications
Preferred Skills and Qualifications
Hours and Work Schedule
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
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