Call Center Manager jobs in Albany, NY

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Call Center Manager in Albany, New York
  • The IMA Group
  • Albany, NY FULL_TIME
  • Company Overview:  
    For over 30 years, The IMA Group has been dedicated to enhancing the livelihood and productivity of individuals and organizations navigating challenging periods of health, work and disability while actively contributing to the development of new medical treatments and clinical advancements. At IMA, we are not just a company; we are a community committed to making a difference.   
     
    Position Overview: 
    We are seeking a highly skilled Call Center Manager to oversee our call center operations. The Call Center Manager will be responsible for managing a team of call center representatives, ensuring efficient call handling, implementing best practices, and maintaining high levels of customer satisfaction. 
     
    This is an on-site position in Albany with a salary range offered between $60,000 and $70,000 annually. 
     
    Responsibilities: 
    • Manage staffing, scheduling, and performance to optimize call center operations.
    • Drive performance improvements through monitoring metrics and implementing strategies.
    • Provide leadership, training, and coaching to call center representatives.
    • Collaborate cross-functionally to enhance processes and customer experience.
    • Implement quality assurance programs to ensure service excellence.
    • Analyze data to identify efficiency opportunities and trends.
    • Oversee technology utilization and develop motivational incentive plans.
     
    Qualifications: 
    • Bachelor’s degree in healthcare administration, business administration, or a related field (preferred).
    • Minimum 5 years of call center management experience.
    • Proven track record of driving performance improvements.
    • Strong leadership, communication, and analytical skills.
     
    Benefits:  
    • Complete Health Coverage: Comprehensive Health, Dental, and Vision Insurance packages to ensure your well-being.
    • Balanced Lifestyle: Generous paid time off, holidays, and a floating holiday to maintain a healthy work-life balance.
    • Retirement: A 401k plan with employer matching for a secure financial future.
    • Comprehensive Benefit Offerings: Benefits include LTD, STD, Flexible Spending Account, Voluntary Life, Voluntary ADD, and Company-paid Life Insurance and ADD coverage.
    • Tuition Assistance and Student Loan Repayment Assistance: Benefit from IMA’s tax free tuition reimbursement and tax-free student loan repayment assistance program to fuel your ongoing educational journey and to help you pay for the degree you already have!
    • Family Support: Paid maternity leave and paid parental leave reflecting our commitment to supporting families.
    • No on Call Responsibilities: When you are home, you can leave work behind.

     

    The IMA Group is an Affirmative Action/Equal Opportunity Employer  
     
    Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.  
  • 11 Days Ago
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Call Center Representative
  • AAA HUDSON VALLEY
  • Albany, NY FULL_TIME
  • AAA Hudson Valley provides towing, recovery, and battery service to members needing emergency roadside assistance. We provide our services in Albany, Rensselaer, Columbia, and Greene Counties of upsta...
  • 10 Days Ago
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Call Center Representative
  • Albany Gastroenterology Consultants, PLLC
  • Albany, NY FULL_TIME
  • Registering and schedule patients seeking an appointment via phone or electronic correspondence Enter and verify demographic information Obtain appropriate records for appointment Schedule follow up a...
  • Just Posted
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Call Center Representative
  • Renewal by Andersen of Eastern NY
  • Newtonville, NY FULL_TIME,PART_TIME
  • Call Center Representative: Are you money-motivated with an outgoing personality? Do you exude a friendly yet professional manner over the phone? Do you enjoy meeting and exceeding goals? If you're lo...
  • 5 Days Ago
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CSR-Call Center Representative
  • Capital District Transportation Authority
  • Albany, NY FULL_TIME
  • CDTA is now accepting applications for a CSR-Call Center Representative. The CSR reports to the Call Center Manager and is responsible for answering all incoming phone calls that come through to the C...
  • 1 Month Ago
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Call Center Representative
  • Innovation At Work Inc
  • Albany, NY FULL_TIME
  • DescriptionPOSITION OVERVIEW• The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.• The Candidate shall respond t...
  • 17 Days Ago
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0 Call Center Manager jobs found in Albany, NY area

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Front Desk Agent
  • Anadi Hotels
  • Latham, NY
  • Job Description Job Description We are looking for a Front Desk Agent to serve as our guests’ first point of contact and...
  • 4/18/2024 12:00:00 AM
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Front Desk Associate
  • Hampton Inn & Suites, Albany Airport
  • Latham, NY
  • We are looking for a friendly and enthusiastic Front Desk Associate to join our team and be a part of all the action and...
  • 4/18/2024 12:00:00 AM
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Medical Receptionist
  • AdvantageCare Physicians
  • Albany, NY
  • Job Summary Provide administrative support to Director and physician staff within the department. Provide technical supp...
  • 4/18/2024 12:00:00 AM
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Receptionist
  • Rose International
  • Albany, NY
  • Date Posted: 04/11/2024 Hiring Organization: Rose International Position Number: 462163 Job Title: Receptionist Job Loca...
  • 4/18/2024 12:00:00 AM
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Senior Patient Accounts Processor (req 100771)
  • Whitney M Young Jr Health Center
  • Albany, NY
  • GENERAL RESPONSIBILITIES: The Senior Patient Accounts Processor at Whitney Young Health ensures the financial integrity ...
  • 4/17/2024 12:00:00 AM
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Health Homes - Care Coordinator - Troy NY
  • Trinity Health
  • Troy, NY
  • Employment Type: Full timeShift: Day Shift Description: Job Description Health Home Care Coordinator - Troy NY - Full Ti...
  • 4/17/2024 12:00:00 AM
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Administrative Coordinator
  • New York Center For Liver Transplantation, Inc.
  • Troy, NY
  • Job Description Job Description Title: Administrative Coordinator Responsible to: Administrative Director Basic Function...
  • 4/17/2024 12:00:00 AM
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Office Assistant
  • Capitol Mechanics, Inc
  • Troy, NY
  • Office Assistant Capitol Mechanics, Inc. (local automotive service shop) is looking for an office assistant. We offer pa...
  • 4/16/2024 12:00:00 AM
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About Albany, New York

Albany (/ˈɔːlbəni/ (listen) ALL-bə-nee) is the capital of the U.S. state of New York and the seat of Albany County. Albany is located on the west bank of the Hudson River approximately 10 miles (16 km) south of its confluence with the Mohawk River and approximately 135 miles (220 km) north of New York City. Albany is known for its rich history, commerce, culture, architecture, and institutions of higher education. Albany constitutes the economic and cultural core of the Capital District of New York State, which comprises the Albany–Schenectady–Troy, NY Metropolitan Statistical Area, including ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Call Center Manager jobs
$52,788 to $77,956
Albany, New York area prices
were up 1.5% from a year ago
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What does a Call Center Manager do?

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Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center.
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Prepares and provides monthly, quarterly and/or annual reports along with accompanying statistical reports and other analyses as requested by the client and/or regional staff.
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Hold team members accountable to goals and policies.
June 02, 2022