Call Center Manager jobs in Bloomington, IL

We value the many contributions of our staff, and we recognize that every person, every job, contributes to the well-being of the children, adults, and families we serve. I hope you will consider joining one of our many teams to make a difference in the lives of so many of our neighbors and community members."

• Bob Bick, Chief Executive Officer

Clinical Manager - First Call for Chittenden County:

$2,500 SIGN ON BONUS - Join First Call for Chittenden County, Howard Center's emergency services program, as a manager.

First Call responds to mental health emergencies, with the philosophy that the caller defines the crisis. The population served includes youth and adults in Chittenden County, other family members or natural supports, Howard Center staff, medical and mental health care providers, law enforcement, schools and other community partners.

Managers are responsible for daily operations and clinical oversight of the 24/7 program. Duties include internal and external training, direct clinical service, shift coverage, and direct staff supervision. To be considered for this Supervisor II position, you must have a master's degree, a clinical license and have a reliable vehicle with an acceptable driving history. Some evening/weekend hours required.

Responsibilities:

• Provide individual and group supervision
• Provide clinical coverage as necessary
• Provide training to Howard Center staff and external partners
• Facilitate multi-disciplinary treatment team meetings
• Manage scheduling of clinicians

Requirements:

• Master's degree in relevant field
• Clinical License with the ability to supervise those seeking licensure (LICSW, LCMH, PhD or Psy.D)
• QMHP within 6 months of hire (agency provides all necessary support to meet this requirement)
• 2-4 years relevant work experience
• Demonstrated supervisory and/or leadership experience
• Strong managerial and clinical skills
• Experience managing crisis situations
• Use of a personal vehicle and an acceptable driving record

Structure:

• Full time (37.5 hours)
• Travel within Chittenden County
• Exempt
• Annual salary starting at $62,591
• We offer a competitive salary commensurate to experience

Benefits:

• Generous time off starting at 36 days of combined time off per year for full-time employees (and increasing with years of service); pro-rated for positions 16 hours or more
• Comprehensive BCBS Medical with 80% agency-paid premium support for individuals, couples, and families (pro-rated for part time). This Point of Service Plan features no deductible.
• Two Dental options through Delta Dental
• Vision Insurance
• Employer 401(k) contributions
• Employer Paid Life, AD&D, Short Term and Long Term insurance
• Medical & Childcare Flexible Spending Account
• Childcare Stipend
• Employee Assistance Program
• Employee referral program with financial payment
• Discounted online undergraduate/graduate courses through Champlain College truED
• Award-winning workplace wellness program including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
• Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!
• Employee referral and sign on bonus is subject to Howard Center policy.

Our Values: Clients are at the heart of our decision making. We are committed to individual and collective well-being and success. We are responsible stewards of the resources entrusted to us. We are steadfast in our practice and pursuit of excellence.

Howard Center is proud to be an Equal Opportunity Employer. The agency's culture and service delivery is strengthened by the diversity of its workforce. Minorities, people of color, LGBTQIA and persons with disabilities are encouraged to apply. EOE/TTY. Visit "About Us" to review Howard Center's EOE policy.

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