Call Center Manager jobs in Casper, WY

ABOUT SHERIDAN MEMORIAL HOSPITAL

At Sheridan Memorial Hospital, we are proud to have achieved the 5-Star Quality Rating, ranking us in the top 13.6% of hospitals rated by the Centers for Medicare and Medicaid Services. We believe that our ability to deliver excellent healthcare begins with our people, and we are proud of our more than 750 skilled, experienced, and caring employees. We have over 100 providers who specialize in 25 areas of expertise. Our facility is state-of-the-art, and we are dedicated to providing outstanding patient-centered care.
· 
Nestled at the foothills of the Big Horn Mountains in northern Wyoming, spectacular scenery and outdoor activities abound. Our hospital has the latest technology and equipment comparative to that of many larger facilities, and you will find our staff is friendly, compassionate, caring, and courteous. We focus on creating and nurturing a workplace that encourages, recognizes, and rewards individual effort and creativity. Leadership is responsive to changing modes of healthcare delivery and adapts accordingly. We value effective communication and honesty and believe teamwork based on mutual respect is key to success.

JOB SUMMARY

Reporting to the Director of Professional Services, Medical Director of Radiation Oncology and Medical Oncology, the incumbent directs, plans, markets and implements all facets of the Hospital's Oncology Service Line which includes radiation oncology and therapy; medical oncology; psychosocial services; cancer screening programs; applicable committees; electronic medical record environment; and the Cancer Center growth and development. The Cancer Center Manager will be responsible for the overall administrative management of a multidisciplinary staff in the Cancer Center. The incumbent will provide administrative support to the Medical Director in the development of and participation in service expansion projects, oncology programs, marketing strategies, and other functions while supervising non-physician staff.

ESSENTIAL JOB FUNCTIONS

• Essential Functions and Responsibilities
  • Oversees execution of daily operation within designated areas of responsibility: anticipating matters of significance to the vitality of the Cancer Program: problem solving business issues: making mid-course adjustments to keep the Cancer Program progressing according to strategic plan.
  • Ensures services are delivered within the service, clinical quality, and financial parameters set for the Cancer Program.
  • Makes certain that clinical quality is monitored, analyzed and addressed by the management and governing bodies of Sheridan Memorial Hospital; addresses obstacles to achieving clinical quality, service excellence and financial effectiveness targets.
  • Projects, allocates and monitors the efficient utilization of human, financial and material resources.
  • Assesses that tools, auditing processes, education programs and decision bodies are being used to ensure continuous state of regulatory and accreditation readiness; interprets the impact and urgency of ongoing accreditation and regulatory requirements to the clinical operations of SMH.
• Goal Setting, Outcomes Monitoring and Analysis
  • Stays abreast of new innovations and trends in the areas of cancer treatments and services; disseminating information within the Cancer Program to focus staff on evidenced-based clinical practices, management processes and supportive technology and equipment that are relevant to SMH.
  • Identifies local and regional issues that influence the position of Welch Cancer Center in the larger community, identifies programs and services that address larger community needs and position the Cancer Center as an active community participant.
  • Sets direction and formulates strategy for programmatic growth and service deliver within the Cancer Program; develops action plan(s) for executing strategy.
  • Establishes targets and processes to monitor programmatic growth, clinical quality and effective operations within the Cancer Program; utilizes internal and external data sources to evaluate the efficiency of continuing, growing, adding services and participates in business planning with other stakeholders.
  • Implements management policies and practices that support an accountable work environment focused on outcome achievement.
• Cultivating Physician Relationships
  • Identifies trends in medical practice patterns and the potential for new physician recruitment.
  • Monitors physician issues and take action to analyze and address physician preferences.
  • Services as a liaison from administration to the medical staff practice committees and governance bodies.
  • Develops communication and decision-making vehicles that encourage interdisciplinary practice.
• Staff Optimization, Growth and Development
  • Prepares a strategic personnel plan that addresses the short and long term staff requirements for high quality patient care delivery; works with Marketing, SMH Foundation and Community Relations to outline a contemporary image of the Cancer Program and the related marketing campaign to attract high quality staff and prepare for new facilities.
  • Ensures that Human Resource policies and practices and the work environment are consistent with image and marketing campaign.
  • Implements a retention and recruitment strategy that maintains a ready supply of staff to deliver high quality care.
  • Promotes leaders into the appropriate position that builds their skill and experiences in service to the Cancer Program and Organizational goals; provides the direction for succession planning to ensure uninterrupted leadership for the Cancer Program.
  • Cultivates an integrated leadership team that encourages interdepartmental cooperation, problem solving, and service delivery.
  • Evaluates and develops staff. Maintains current competencies for all staff.
• Professional Development
  • Maintains a viable network of industry contacts to keep current with new clinical practice and management innovations.
  • Participates in organized professional organizations.
  • Attends continuing education events and applies new knowledge to the administration of areas of responsibility.

Leadership and Human Resource Management

Demonstrates consistent leadership performance and behavior by actively being engaged in making SMH/BHHN a five-star provider of quality care by being a positive force within the organization and actively promoting teamwork and harmony.  Delegates effectively and supervises follow-through. Persuasive, fair, impartial, sets high standards, and ensures clear focus and direction. Achieves desired results with support, confidence and integrity. Regularly recognizes the achievements of others. Leads others to success, supporting individual and team accomplishments.

Supervisory duties and responsibilities include:

• Writes and conducts annual performance appraisals and ensures regular ongoing feedback, coaching, and communication with staff.
• Ensures a high level of performance standards and achievement to meet organization needs and business goals.
• Provides development opportunities for staff to broaden and enhance their skills and abilities.
• Administers organization policies and procedures.
• Ensures compliance with safety policies and good housekeeping.
• Manages initial training of new employees and ongoing training as required.
• Promotes an environment that fosters team work and commitment to satisfy customer requirements.

POSITION QUALIFICATIONS

Education / Experience / License and Certifications

• Maintains clinical license and certifications, if applicable. ie: RN, PA/NP, Pharmacist
• Minimum of 3 years supervisory experience, preferred. 
• Minimum of 3 years of related experience, preferred.
• Bachelor’s degree in a health related discipline preferred or Master's degree preferred. 
• Experience and knowledge of cancer related activities in Radiation Oncology and Medical Oncology preferable gained from functioning in an oncology clinical role.
• BLS certification, required.. 
• Strong interpersonal skills.

Additional Skills

• Basic computer knowledge
• Proficient in the use of Lean management practices.
• Excellent written and verbal communication; proficient use of the English language.
• Exercises a high degree of initiative, judgment, and discretion.
• Demonstrates solid abilities to analyze situations accurately and take effective action.
• Establishes and maintains effective work relationships, establishing and maintaining effective working relationships.
• Proficient in organizing work, delegating and achieving goals and objectives.
• Demonstrates high level of judgment and discretion in developing, interpreting, and implementing policies and procedures.
• Works effectively with physicians, other medical staff, and external agencies. Demonstrates excellent customer relations skills.

Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.

Pre-employment drug and alcohol screening is required.

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status.  If you would like more information about your EEO rights as an applicant under the law, please click here.