Call Center Manager jobs in Corpus Christi, TX

Covenant Physician Partners is hiring a Fulltime Call Center Operator at Texas Eye Care Network located in Corpus Christi, TX.

About the Opportunity

Under the day to day general direction of the Practice Manager, this position handles and routes all incoming calls, and greets patients and patient families, registers patients, updates patient portal, insurance verification as needed, and the correct handling of patient charts, etc.

Essential Duties and Responsibilities

• Advises patient at time of scheduling of our office processes to include the collection of past outstanding balances, co-pays, deductibles are due upon check in, etc.
• Thorough understanding of insurance websites, ICD-10, working with referral coordinators, understands all different insurance lines of services, HMO, PPO, Commercial, Medicare HMO, Medicaid HMO, etc.
• Meets call quota, runs reports, call no shows, calls on abandoned calls, picks up messages, covers lunches, etc.
• Obtains patient Pharmacy information.
• Understands and abides by all HIPAA policies and procedures.

About the Candidate

• High school education or equivalent is required. College education is preferred.
• Healthcare experience is preferred.
• Prior experience with insurance verification / authorizations is preferred.
• Experience with EHR/ EMR is strongly preferred.
• Bilingual (Spanish) skills are helpful.

• Generous paid time off in addition to national holidays, two floating holidays, and a birthday holiday
• Medical, Dental, and Vision insurance after 30 days of employment
• Voluntary employee and dependent life plans
• Short and Long-term disability
• Health Savings Account and Flexible Spending Account eligibility
• Critical Illness, Accident, and Hospital Indemnity insurance
• $250 of professional development funds provided every year
• Tuition Reimbursement up to $5,250 annually
• Free counseling sessions through our Employee Assistance Program
• Invest in your future with a company match on your 401k
• Associate discounts at major retailers such as Amazon Prime, Costco, and Sam’s Club
• Travel discounts with Hertz and Liberty Mutual
• Verizon Wireless discounts
• Free legal assistance through RocketLawyer
• Pet Insurance
• RN.com subscription reimbursement
• Access to our free mental wellness program – Sibly