Call Center Manager jobs in Cuyahoga Falls, OH

Overview:
As an Outbound Call Center Representative, you will be responsible for making outbound calls to customers and potential clients. You will promote products, services, or events, and gather information or feedback. This role offers in-office training, opportunities for advancement, and performance bonuses based on targets achieved.

Responsibilities:

• Conduct outbound calls to customers and potential clients.
• Promote products, services, or events.
• Collect information or feedback from customers.
• Meet or exceed daily/weekly/monthly targets.
• Maintain accurate records of calls and outcomes.
• Handle escalated calls or complaints in a professional and empathetic manner
• Collaborate with other team members to ensure seamless operations of the call center
• Follow call center scripts and protocols to ensure consistent service delivery
• Perform other administrative tasks as assigned

Skills:

• Excellent phone etiquette and strong verbal communication skills
• Proficiency in data entry and navigating computer systems
• Strong customer service skills with the ability to empathize and communicate effectively
• Ability to work in a fast-paced environment with attention to detail

We offer competitive compensation, performance-based monthly bonuses, flexible scheduling, ongoing training, and opportunities for career advancement. If you are looking for a rewarding position where you can make a difference in people's lives, we encourage you to apply for the Call Center Representative role.

Job Type: Part-time

Pay: $11.00 - $15.00 per hour

Expected hours: 15 – 35 per week

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• After school
• Day shift
• Evening shift
• Monday to Friday
• No weekends

People with a criminal record are encouraged to apply

Application Question(s):

• What hours are you available to work? How many hours are you looking to work each day/week?

Ability to Relocate:

• Fairlawn, OH 44333: Relocate before starting work (Required)

Work Location: In person