Call Center Manager jobs in Dayton, OH

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for someone who enjoys helping others and has strong communication skills.

Responsibilities:
- Answer incoming calls from patients and provide assistance in a professional and courteous manner
- Handle customer inquiries, complaints, and provide appropriate solutions
- Utilize medical terminology to accurately analyze and address customer needs, and triage the message to the respective locations
- Enter and update customer information in the database with speed and accuracy
- Communicate effectively with customers, colleagues, and medical office staff

Skills:
- Excellent phone etiquette and strong verbal communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Strong customer service skills with a focus on empathy and problem-solving
- Familiarity with medical terminology and medical office procedures is preferred
- Accurate data entry skills with attention to detail

We offer competitive pay rates and a supportive work environment. This is a full-time position with opportunities for career growth within our organization. If you are passionate about providing exceptional customer service and have the necessary skills, we would love to hear from you. Apply today to join our team as a Call Center Representative!

MEDICAL EXPERIANCE IS REQUIRED

TRAINING AT OUR HUBER OFFICE IS REQUIRED FOR 4-6 WEEKS, THEN EMPLOYEE WILL RETURN TO THE CENTERVILLE LOCATION

*We do NOT offer health insurance*

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Dayton, OH 45459: Relocate before starting work (Required)

Work Location: In person