Call Center Manager jobs in Flint, MI

Dort Financial Credit Union is looking for team members who will execute our mission: Enrich people's lives: members, employees, communities; to help achieve our vision: To be the leader in our industry by providing quality financial services, developing an empowered and diverse team, and making our communities a better place to live. Dort Financial Credit Union upholds a culture of excellence with opportunities of engagement and advancement for our team members. We abide by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement.  

We offer a competitive benefits package immediately upon hire including medical, dental, and vision insurance; Life/AD&D and Disability Insurance, Supplemental Life insurance for employee/spouse/dependent; HSA and FSA plans; and tuition reimbursement for full-time team members. LegalShield, Pet Benefits, Employee Assistance Program, Telemedicine. We also offer a matching 401 (k) including a safe harbor, a referral bonus program, and paid time off including holidays.

Come join our team. Apply today!

Purpose of Position:  Answer all incoming telephone calls at Dort Financial Credit Union.  Reconciles member problems and accounts.  Provides technical support for all online and mobile banking services and applications.   Builds and strengthens member relationships by matching the members’ financial needs to the Credit Union’s products and services at every opportunity.  This position requires someone who is very positive and outgoing with good communication skills.  

Minimum Formal Education: High School Diploma required.

Experience: At least one year or more of credit union or financial experience in a call center environment preferred.

Other Requirements:  Must be bondable and possess a working knowledge and experience in Microsoft Office or similar software.

Dort Financial Credit Union provides equal employment opportunities to all applicants and team members for employment without regard to age, race, religion, and any other classifications protected by applicable federal, state or local laws.