Call Center Manager jobs in Huntington, WV

Are you a customerservice expert looking to make a difference in the banking industryWe are seeking dedicated individuals to join our team as RemoteBanking Customer Service Specialists.

With over a century ofexperience we provide a wide range of financial services toindividuals businesses professionals and the medicalcommunity.

Why Choose Remote Work withUs

Join a leading force trusted provider of financialsolutions serving clients through a network of branch officestelephone banking online banking and ATMs.

Due to our recent mergerwe continue to expand our reach and enhance our services to betterserve our customers

What toAnticipate

• Provide exceptional customer service to clients viaphone email and chat.
• Assistcustomers with inquiries account management and financialtransactions.
• Educate clients on bankingproducts services and digital platforms.
• Resolve customer issues and concerns in a timely andefficient manner.

Requirements

• Strong probing and investigatingskills.
• Attention to detail for accurate casemanagement.
• Passion for customer service and delivering empatheticresponses.
• Selfstarter with the ability to workindependently
• Act as a brand ambassador embodying the HomeImprovementbrand.
• Ensure the security of customers information andwellbeing.
• Pass a background check and drug screening.
• Commit to 1525 hours per week (some clients may haveweekend requirements).
• Ensure a quiet distractionfree work environment.
• Meet the minimum computer specifications required bythe client (laptop or desktop).
• Possess a USB headset with a microphone (required forcertification training).
• Have a hardwired broadband internet service (DSL Cableor Fiber Optic connection).

Purchase a call center noisecanceling headsetconnecting to your computer via USB.

Benefits

• ZeroCommute : Forget about traffic jams and fuel expenses. Welcometo a job that comes to you.
• Home Office Perks : Work in comfort. Say goodbye to dresscodes and hello to productivity in your personalspace.
• FlexibleScheduling : Manage your work hours to fit your life not the otherway around.
• CompetitiveCompensation : Enjoy attractive earnings while making a tangibleimpact.
• SupportiveCulture : Be part of a team thats committed to excellence andsupportive of your professional journey.
• Health and Wellness : We offer comprehensive health insuranceplans including dental vision and life insurance through StrideHealth.

Ifyoure passionate about providing exceptional customer service andready to join a reputable financial institution we want to hearfrom you! Apply now to become part of our team of Remote BankingCustomer Service Specialist.

Experience : Minimumof 2 years in a customer service role. Home Office Setup : A quiet,professional workspace is essential.

Ambient noise should beminimal to ensure focus and professionalism. Internet Requirements : A stable, high-speed internet connection (75 Mbps download, 10 Mbps upload) is crucial.

Please note, that WiFi connectivity isincompatible with our client applications; an Ethernet connectionis required. Communication Tools : Must have a phone readilyavailable for support and assistance.

Educational Background : Possession of a high school diploma, GED, or equivalent. LanguageSkills : Excellent command of English, both in writing and speaking,is a must.

We value strong grammatical skills and the ability tocommunicate clearly and professionally with consumers. Work Ethic : A strong dedication to your work and the ability to excel in afast-paced environment are key.

We're looking for committedindividuals with a strong work ethic. Communication Proficiency : Exceptional written and verbal communication skills arenon-negotiable.

We pride ourselves on excellence in customerinteractions. Technical Savvy : General knowledge of PCs is requiredto navigate our systems effectively.

Background Check : Candidatesmust be able to successfully pass a background check. SchedulingFlexibility : Availability for a flexible schedule that includesdays, nights, and weekends is required.

Last updated : 2024-04-18