Call Center Manager jobs in Lehi, UT

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Call Center Manager
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Call Center Manager
    Serenity Healthcare, a leading provider of excellent patient care, is seeking a dynamic and experienced Call Center Manager. If you are passionate about making a difference and creating a better future, join our team and leave a lasting impact. Our Call Center Manager will be responsible for overseeing and leading a team of patient care coordinators and supervisors, ensuring that they provide outstanding support for our patients.
    We are mission-driven and committed to making a positive impact. We strive to make a meaningful difference in the lives of our patients, employees, and the community. In addition to our mission-driven approach, we foster a collaborative and inclusive work environment that encourages innovation, creativity, and teamwork.
    • Proactive – Take ownership for outcomes.
    • Positive – Choose optimism, focus on strengths and successes.
    • Builder – Turn chaos into order.
    • All In – Show commitment, be happy and engaged.
    Responsibilities
    • Evaluate the performance of our supervisors and patient care coordinators, setting performance goals and providing regular feedback.
    • Develop and implement customer service strategies and initiatives to enhance the overall patient experience.
    • Manage metrics, performance criteria, policies, and procedures.
    • Oversee and lead a customer care team while creating a productive, high-energy, and achievement-oriented environment.
    • Stay current on the industry trends, best practices and emerging technologies in customer service.
    Qualifications
    • 1-3 years of supervisory experience.
    • Bachelor’s degree in Business Administration, Management, Communications, or related field (or equivalent work experience).
    • Experience working in high volume customer service or call center environment.
    • Ability to identify, coach and measure critical core competencies and essential performance metrics for your team.
    • Passion for helping and supporting those that struggle with mental health.
    • Excellent leadership and team management skills, with the ability to motivate and inspire others.
    • Highly organized with keen attention to detail.
    Benefits
    • Competitive Pay
    • Medical, Dental, Vision (Serenity covering 90% of your insurance premium!)
    • Life insurance
    • Paid Time Off
    • 10 Major Holidays Off
    • 401k
    • Paid bi-weekly treats & lunches
    Who We Are
    Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity Healthcare is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative, positive, proactive, and open to opportunity for personal and professional development.
    Trigger Warning: In this role you will interact with patients that are suicidal and have suffered significant traumas and you will hear their stories as you support them in their healing process. This may be triggering for some candidates.
  • 24 Days Ago

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Call Center Manager
  • Serenity Healthcare
  • Provo, UT FULL_TIME
  • Call Center Manager Serenity Healthcare, a leading provider of excellent patient care, is seeking a dynamic and experienced Call Center Manager. If you are passionate about making a difference and cre...
  • 10 Days Ago

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Work From Home Customer Service - Luxury Handbag Retailer
  • The Virtual Call Center, Inc
  • Provo, UT FULL_TIME
  • Are you ready for a work from home career you’ll love as a customer service professional?We have an opportunity for you. You can create a schedule that’s best for you, and make the money you deserve! ...
  • 23 Days Ago

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Senior Workforce Manager, Call Center
  • SmithRx
  • Lehi, UT FULL_TIME
  • Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-genera...
  • 4 Days Ago

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Healthcare Call Center Agent
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Healthcare Call Center AgentOnsite – Lehi, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-ce...
  • 20 Days Ago

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Healthcare Call Center Agent
  • Serenity Healthcare
  • Provo, UT FULL_TIME
  • Healthcare Call Center AgentOnsite – Provo, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-c...
  • 21 Days Ago

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0 Call Center Manager jobs found in Lehi, UT area

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Sales General Sales Representative
  • Myerstiresupply
  • Salt Lake City, UT
  • **Sales General Sales Representative** Salt Lake City, UT, USA Req #945 Friday, February 11, 2022 Myers Industries, Inc....
  • 3/28/2024 12:00:00 AM

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Operations Assistant, Part-Time
  • ABF Freight System, Inc
  • Salt Lake City, UT
  • Now is your chance to join one of the country's largest and most trusted LTL carriers: ABF Freight is looking for new te...
  • 3/27/2024 12:00:00 AM

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Receiving Assistant
  • Natural Grocers
  • Salt Lake City, UT
  • Salary Range: USD $17.00/Hr. - Posting Timeline: Applications are accepted by the date below, which may be updated if th...
  • 3/27/2024 12:00:00 AM

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Receptionist, Part-Time
  • Jazz Basketball Investors LLC
  • Salt Lake City, UT
  • Job Type Part-time Description The Receptionist helps support the Utah Jazz by ensuring that employees, clients, and vis...
  • 3/27/2024 12:00:00 AM

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Administrative Support Specialist II
  • Dana-Farber Cancer Institute, Inc.
  • Salt Lake City, UT
  • ** Administrative Support Specialist II** ** Job Details** Job ID:27300 Location:736 Cambridge Street, Brighton, MA 0213...
  • 3/26/2024 12:00:00 AM

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Front Desk Receptionist - PG Pool
  • Plgrove
  • Pleasant Grove, UT
  • Wage:$10-$12/hour Part-time, non-benefitted, non-exempt **GENERAL PURPOSE** The Veterans Memorial Pool Receptionist serv...
  • 3/24/2024 12:00:00 AM

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Sales Appointment Setter
  • The Investors Edge
  • West Jordan, UT
  • Job Description Job Description Salary: $45K to $60K DOE Sales Appointment Setter Location: West Jordan, Utah (near I-15...
  • 3/24/2024 12:00:00 AM

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Appointment Setter Associate
  • The Investors Edge
  • West Jordan, UT
  • Job Description Job Description Salary: $40K to $50K DOE Base Bonus Up to $10K Appointment Setter ( No Sales Experience ...
  • 3/24/2024 12:00:00 AM

Lehi (/ˈliːhaɪ/ LEE-hy) is a city in Utah County, Utah, United States. It is named after Lehi, a prophet in the Book of Mormon. The population was 47,407 at the 2010 census, up from 19,028 in 2000. The center of population of Utah is located in Lehi. Lehi is part of the Provo–Orem Metropolitan Statistical Area. According to the United States Census Bureau, the city has a total area of 26.7 square miles (69.1 km2) of which 26.3 square miles (68.2 km2) is land and 0.35 square miles (0.9 km2), or 1.28%, is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Call Center Manager jobs
$47,510 to $70,162
Lehi, Utah area prices
were up 2.3% from a year ago

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