Call Center Manager jobs in Macon, GA

(3) Positions are available. 

Minimum Qualifications:
Six (6) months of call center experience in a high-volume call center and proficient in Microsoft Office Suite.
Ability to be flexible in the face of changing work requirements.
High school diploma
 
Preferred Qualifications:
One (1) year customer service experience, which included direct customer contact in person or by telephone handling a significant number of customers questions or complaints/concerns.
 
Ability to effectively communicate verbally including a good speaking voice, active listening skills and a pleasant and courteous manner.
 
Ability to analyze the customer’s request or complaint, evaluate issues and determine the correct course of action.
 
Ability to go beyond a customer’s expectations being persistent in satisfying a dissatisfied customer. 
 
Ability to calm and satisfy irate customers.
 
Working level skill in the use of Microsoft Office computer application software (Word, Excel, Outlook)
 
Knowledge of the programs and functions of a wide range of State of Georgia Agencies a plus.

13 paid holidays per year, Medical Insurance, Dental Insurance, 401(k), Vision Insurance, On the Job Training, Life Insurance.

About the Georgia Department of Corrections (GDC):

The Georgia Department of Corrections (GDC) has one of the largest prison systems in the U.S. and is responsible for supervising approximately 47,000 state prisoners. It is the largest law enforcement agency in the state with approximately 9,000 employees. For more information on the GDC, please visit https://jobs.gdc.ga.gov.

Mission Statement:

To protect Georgians by operating secure facilities and providing opportunities for offender rehabilitation.