Call Center Manager jobs in Memphis, TN

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Contact Center Representative (Call Center)
  • Fedex Employee Credit Association
  • Memphis, TN OTHER

  • Overview

    Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits!

     

    FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.

     

    FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.

     

    With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.

     

    Title: Contact Center Representative (Call Center) 

    Reports To: Supervisors and Assistant Vice President, Member Services

    Schedule: Various between 7:30 a.m. - 5:30 p.m., Monday - Friday

    Location: Nonconnah

    FLSA Status: Non-Exempt

    Responsibilities

    Normal Duties and Responsibilities: 

     

  • Serve our members.  
  • .Provide assistance with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments, and other member needs.
  • Identify cross sell opportunities for new and existing members with services and products that best matches the members’ needs and qualifications. 4.
  • Utilizing a “member centric” approach, determine individual member’s financial needs and recommend the appropriate products and services in order to improve the member’s financial lives
  • Effectively answer questions by listening, collecting data, securing answers and reporting results in order to assist members in solving accounts related issues.
  • Assist with Live Chat, as needed. 
  •  Must maintain strictly confidential information pertaining to the Credit Association, member, and employee business.
  • Maintains regulatory compliance including the Bank Secrecy Act. 
  • Follows the CARE and QA Service Standards and maintains excellent understanding of FECA products and services.
  • Participates in ongoing training for professional and personal development.
  • Maintains a positive, professional attitude and works well with a team.
  • All other duties and responsibilities as assigned. 

    • Qualifications

    Minimum Qualifications: 

     

  • Some college preferred, or an equivalent combination of education and experience. Financial Institution experience preferred, including understanding of credit union philosophy and knowledge of credit union rules and regulations.
  • Demonstrated ability to investigate and solve complex problems.
  • Excellent written and verbal communication and basic math skills.
  • Must be accurate, organized, attentive to details, and manage time well.
  • Proficiency in Microsoft Office. 
  • 7 Days Ago
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Call Center Director
  • J K Products & Services Inc
  • Jonesboro, AR FULL_TIME
  • Summary/ObjectiveManages the day-to-day operations of the call center encompassing several divisions. SunLync support team, JK Parts/Sales call center, JK Customer Service call center, and the JK Bed ...
  • 18 Days Ago
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CALL CENTER CLERK
  • St. Bernards Healthcare
  • JONESBORO, AR PART_TIME
  • JOB REQUIREMENTS Education High school education or equivalent. Experience One year food service experience in a hospital food service similar to SBRMC. Diet office or patient diet experience preferre...
  • 18 Days Ago
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CALL CENTER SPECIALIST
  • Universal Health Services, Inc.
  • Memphis, TN FULL_TIME
  • ResponsibilitiesLakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team is t...
  • 21 Days Ago
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Call center representative
  • Stout
  • Paragould, AR FULL_TIME
  • Customer Service / Remote - Anywhere in U.S. / Up to $34 per hour / Medical, Dental, Vision, & Life / 401k match / PTO / 8 : 30a-5 : 30p EST - As a Call Center Rep you'll : Answer inbound and make out...
  • Just Posted
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Call center representative
  • Stout
  • West Memphis, AR FULL_TIME
  • Customer Service / Remote - Anywhere in U.S. / Up to $34 per hour / Medical, Dental, Vision, & Life / 401k match / PTO / 8 : 30a-5 : 30p EST - As a Call Center Rep you'll : Answer inbound and make out...
  • Just Posted
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0 Call Center Manager jobs found in Memphis, TN area

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Client Account Manager (CAM) - Customer Service
  • Business Process Outsourcing Company
  • Memphis, TN
  • Job Description Job Description Position Title: Client Account Manager (CAM) - Customer Service Division: DDC Freight Pr...
  • 4/24/2024 12:00:00 AM
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Executive Administrative Assistant
  • First Horizon Bank
  • Memphis, TN
  • Location: On site, Memphis, TN Summary The Executive Assistant will provide high-level administrative support to the Chi...
  • 4/24/2024 12:00:00 AM
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Receptionist
  • Massage Envy
  • Cordova, TN
  • Overview: Where Better Careers Begin! Massage Envy Memphis Metro District Office 1550 Bonnie Lane Suite 103 Cordova, TN ...
  • 4/24/2024 12:00:00 AM
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DONATION CENTER ATTENDANT (Winchester ADC Memphis, TN)
  • Memphis Goodwill Incorporated
  • Memphis, TN
  • ** DONATION CENTER ATTENDANT (Winchester ADC Memphis, TN)** **Job Category****:** Production **Requisition Number****:**...
  • 4/24/2024 12:00:00 AM
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DONATION CENTER ATTENDANT (Southwind Location Memphis, TN)
  • Memphis Goodwill Incorporated
  • Memphis, TN
  • ** DONATION CENTER ATTENDANT (Southwind Location Memphis, TN)** **Job Category****:** Production **Requisition Number***...
  • 4/24/2024 12:00:00 AM
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Clerical Assistant / Scheduling
  • James Pest Management
  • Memphis, TN
  • Job Description Job Description Responsibilities * Must have at least 5 years experience Build sustainable relationships...
  • 4/22/2024 12:00:00 AM
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Contact Center Operations Manager
  • Semmes Murphey Clinic
  • Memphis, TN
  • Job Type Full-time Description Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neu...
  • 4/21/2024 12:00:00 AM
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Temporary Help Pool Administrative Assistant - Ophthalmology
  • University of Tennessee
  • Memphis, TN
  • Pay starts at $15.00 per hour Monday-Friday 8 am-5 pm This position is not benefit-eligible. Provides administrative sup...
  • 4/20/2024 12:00:00 AM
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About Memphis, Tennessee

Memphis is a city located along the Mississippi River in southwestern Shelby County, Tennessee, United States. The 2017 city population was 652,236, making Memphis the largest city on the Mississippi River, second-largest city in Tennessee, as well as the 25th largest city in the United States. Greater Memphis is the 42nd largest metropolitan area in the United States, with a population of 1,348,260 in 2017. The city is the anchor of West Tennessee and the greater Mid-South region, which includes portions of neighboring Arkansas and Mississippi. Memphis is the seat of Shelby County, the most p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Call Center Manager jobs
$48,731 to $71,965
Memphis, Tennessee area prices
were up 1.3% from a year ago
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What does a Call Center Manager do?

Call Center Manager in Blythewood, SC
Follow processes and operational policies in selecting methods and techniques for obtaining solutions.
May 01, 2023
Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center.
May 03, 2023
Call Center Manager in East Hartford, CT
Prepares and provides monthly, quarterly and/or annual reports along with accompanying statistical reports and other analyses as requested by the client and/or regional staff.
March 18, 2023
Call Center Manager in Franklin, OH
Hold team members accountable to goals and policies.
June 02, 2022