Call Center Manager jobs in Sheridan, WY

We embody theelegance of the Mediterranean offering unparalleled experiencesthat leave guests with unforgettable memories.

Our commitment toexcellence in hospitality professionalism and attention to detailensures the complete happiness and satisfaction of every guest.

Join us in our passion for the sea and the discovery of the worldscultures beauties and tastes.

In this role youwill be responsible for delivering exceptional customer serviceexperiences to our Spanishspeaking guests on board our luxuriouscruise ships.

From assisting with inquiries and reservations toensuring guest satisfaction throughout their journey you will playa vital role in creating memorable moments for ourpassengers.

Why Choose Remote Work withUs

• Flexible remote work opportunity ideal for individualsaged 3555 seeking stable employment from the safety and comfort oftheir home.
• Be apart of a dynamic team that plays a vital role in roadsideemergency assistance supported by leading insurancecarriers.
• Continuous training andprofessional development opportunities.
• Competitive compensation package with the convenienceof working from anywhere.

What toAnticipate

• Provide personalizedassistance and support to Spanishspeaking guests during theircruise experience
• Handle inquiries bookings and reservations withaccuracy and efficiency utilizing Spanish languageskills
• Address guest concerns and resolve issues promptly andprofessionally
• Collaborate with other departments to ensure seamlessoperations and guestsatisfaction
• Uphold the Mediterranean Cruise Line standards ofexcellence in hospitality and servicedelivery

Requirements

• Strong probing and investigatingskills.
• Attention to detail for accurate casemanagement
• Fluencyin Spanish and English both verbal and written
• Previous experience in customerservice
• Passion for customer serviceand delivering empatheticresponses.
• Selfstarter with the ability to workindependently
• Act as a brand ambassador embodying the Home Improvementbrand.
• Ensure the security of customers information andwellbeing.
• Pass a background check and drugscreening.
• Commit to 1525 hours per week (some clients may have weekendrequirements).
• Ensure a quiet distractionfree workenvironment.
• Meet the minimum computer specifications required by the client(laptop or desktop).
• Possess a USB headset with a microphone (required for certificationtraining).
• Have a hardwired broadbandinternet service (DSL Cable or Fiber Opticconnection).
• Must be able to p purchase a call center noisecancelingheadset connecting to your computer via USB.

Benefits

• ZeroCommute : Forget about traffic jams and fuel expenses. Welcometo a job that comes to you.
• Home OfficePerks : Work in comfort. Say goodbye to dress codes and helloto productivity in your personalspace.
• FlexibleScheduling : Manage your work hours to fit your life not the otherway around
• CompetitiveCompensation : Enjoy attractive earnings while making a tangibleimpact.
• ProfessionalDevelopment : Grow your skills in a dynamic everevolvingindustry.
• SupportiveCulture : Be part of a team thats committed to excellence andsupportive of your professional journey.
• Health andWellness : We offer comprehensive health insurance plansincluding dental vision and life insurance through StrideHealth.

If you are fluent in Spanish passionate aboutproviding exceptional customers service and want to be part of adynamic team in the cruise industry we want to hear from you! Applynow to embark on an exciting journey with our Mediterranean CruiseLine Team.

Experience : Minimumof 2 years in a customer service role. Home Office Setup : A quiet,professional workspace is essential.

Ambient noise should beminimal to ensure focus and professionalism. Internet Requirements : A stable, high-speed internet connection (75 Mbps download, 10 Mbps upload) is crucial.

Please note, that WiFi connectivity isincompatible with our client applications; an Ethernet connectionis required. Communication Tools : Must have a phone readilyavailable for support and assistance.

Educational Background : Possession of a high school diploma, GED, or equivalent. LanguageSkills : Excellent command of English, both in writing and speaking,is a must.

We value strong grammatical skills and the ability tocommunicate clearly and professionally with consumers. Work Ethic : A strong dedication to your work and the ability to excel in afast-paced environment are key.

We're looking for committedindividuals with a strong work ethic. Communication Proficiency : Exceptional written and verbal communication skills arenon-negotiable.

We pride ourselves on excellence in customerinteractions. Technical Savvy : General knowledge of PCs is requiredto navigate our systems effectively.

Background Check : Candidatesmust be able to successfully pass a background check. SchedulingFlexibility : Availability for a flexible schedule that includesdays, nights, and weekends is required.

Last updated : 2024-04-19